Omar Ibrahim Hassan

Concentrix

• Senior Manager Talent AcquisitionFull Time

  Sep 2022 - Present -2 yrs, 9 months

  Egypt , Cairo

  • Job Details:• Developed and executed a recruitment strategy that scaled hiring capacity from 140 to 600 hires per month, meeting aggressive business growth objectives. • Led and mentored a team of 3 managers (2 Recruitment Managers & 1 Sourcing Manager), overseeing end-to-end recruitment for multilingual customer service and sales roles. • Optimized the talent acquisition process, reducing time-to-fill and increasing efficiency, resulting in a 102% fulfillment rate against hiring capacity. • Implemented cost-saving initiatives, reducing reliance on recruitment agencies from 40% all the way down to 7%, significantly lowering cost per hire. • Championed employer branding initiatives, enhancing the company’s market positioning to attract top talent across diverse geographies. • Partnered with senior leadership to forecast workforce planning needs, aligning recruitment strategies with business growth objectives. • Utilized data-driven insights to refine hiring strategies, improving candidate quality and increasing long-term retention.
• Talent Acquisition ManagerFull Time

  Apr 2022 - Sep 2022 -5 months

  Egypt , Cairo

  • Job Details:• Redesigned recruitment strategies, leveraging manpower planning models to optimize headcount, increasing monthly hiring capacity from 90 to 140 hires. • Implemented process improvements, leading to a higher training certification rate and improved quality of hire. • Played a key role in launching two new business units, hiring over 400 employees per project from the ground up. • Streamlined recruitment operations, improving hiring efficiency while maintaining compliance with company and labor regulations.
• Training ManagerFull Time

  Dec 2021 - Apr 2022 -4 months

  Egypt , Cairo

  • Job Details:• Led training initiatives for one of the company’s largest multinational accounts, overseeing a team of trainers handling 700+ new hires across multiple languages. • Redesigned training programs, reducing attrition rates from 15% to 4% through strategic onboarding improvements. • Developed leadership training programs for trainers, enhancing their ability to deliver high-quality learning experiences.
• Senior Training SupervisorFull Time

  Oct 2019 - Dec 2021 -2 yrs, 2 months

  Egypt , Cairo

  • Job Details:• Initiated and successfully executed a comprehensive training curriculum revamp project for all client training, creating a trainee-centered environment by balancing theoretical and practical aspects. Maintained a 50% theoretical and 50% practical training model, resulting in improved quality certification rates and enhanced performance metrics at 30 and 90 days for new hires. • Led the launch of two new lines of business from inception, coordinating 'Train the Trainer' sessions with clients to empower our trainers with knowledge, developed tailored training programs aligned with content and audience expectations. • Introduced self-learning and technology-based training activities, fostering a dynamic and healthy training environment, this innovation enhanced the overall training experience and contributed to continuous professional development.