Omar Mohamed Fouad

Vantage Travels

• Head of International Sales & Trip DesigningFull Time

  May 2024 - Present -1 yr, 1 month

  Egypt , Cairo

  • Job Details:Respond to customers’ requests immediately by sending a quotation for desired destinations. • Prepare and maintain all needed information from the customers. • Discuss and explain all the details of quotations with customers to ensure customers’ understanding and acceptance of the price and the tour terms and conditions before proceeding with the payment. • Address customers’ concerns and inquiries promptly and efficiently. • Oversee daily operations of the travel agency, including booking, ticketing, reservations, and customer service. • Ensure all travel arrangements comply with company standards and client requirements. • Monitor and manage supplier relationships, including airlines, hotels, and other service providers. • Lead, mentor, and develop a team of travel consultants, ensuring high levels of performance and customer satisfaction. • Implement training programs to enhance team skills and knowledge. • Foster a positive and collaborative work environment. • Maintain strong relationships with key clients, understanding their needs and ensuring service excellence. • Address and resolve any client issues or complaints promptly and effectively. • Work closely with the sales team to support client acquisition and retention strategies. • Manage operational budgets, ensuring cost-effectiveness and maximizing profitability. • Analyze financial performance, providing regular reports to senior management. Identify and implement cost-saving initiatives without compromising service quality. • Continuously review and enhance operational processes to improve efficiency and service delivery. • Stay updated with industry trends and incorporate best practices into the agency’s operations. • Lead the implementation of new technologies and systems to streamline operations.
• Operations ManagerFull Time

  Jun 2018 - Apr 2024 -5 yrs, 10 months

  Egypt , Cairo

  • Job Details:Respond to customers’ requests immediately by sending a quotation for desired destinations. • Prepare and maintain all needed information from the customers. • Discuss and explain all the details of quotations with customers to ensure customers’ understanding and acceptance of the price and the tour terms and conditions before proceeding with the payment. • Address customers’ concerns and inquiries promptly and efficiently. • Oversee daily operations of the travel agency, including booking, ticketing, reservations, and customer service. • Ensure all travel arrangements comply with company standards and client requirements. • Monitor and manage supplier relationships, including airlines, hotels, and other service providers.