Omar Adly Farag

Safety Support SpecialistFull Time

• Job Details:● Started as a community support representative for MENA & SSA regions. ● Managed critical safety cases related to trips taken on the application. ● Work in Cross-Functional Cooperation with other team members. ● Cooperated with law enforcement agencies regarding any inquiries related to criminal reports.

International account advisorFull Time

• Job Details:● Worked as part of the billing department, then moved to the technical support team. ● Assisted customers in the UK with their inquires related to their bills explanation and disputes, payment plans, and the best packages they can get according to their need. ● Gave technical support advise and recommendations regarding the network strength, test and report any network issues related to their local masts, and handle any customer objections related to this matter. ● coordinated the workflow between different departments whether customer facing or back office teams. ● In Vodafone, I had more exposure to the importance of team work, and that it’s not enough to be a top achiever, but you need to help your team members in order to be truly successful.

Customer Service AdvisorFull Time

• Job Details:● Worked as an outsourced customer support agent for Expedia Canada. ● Assisted Canadian customers with their queries regarding their itineraries (Flights, hotel reservations, car rentals) ● Work in Cross-Functional Cooperation with other teams internally like sales or back office. ● Had the skills to contact the service providers, like different airlines and hotels to get the best options that can be provided to our customers. ● Worked on Sabre, which is one of the leading global distribution systems that opens a channel between airlines and companies like ours to be able to view, book or change the flight reservations for the customers.