Basic Info

Omar Farag

7 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

International account advisor at Vodafone UK

Experience Details

International account advisor

Customer Service/Support

Experienced (Non-Manager)

Billing & Charges customer service.
Complaints and handling customer's issues


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.uk

Oct 2013 to present (3 years 2 months)
Customer Service Advisor at Expedia Canada

Experience Details

Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

Flights & hotel bookings


Company Details

Expedia Canada (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism

www.expedia.ca

Mar 2011 to Apr 2013 (2 years 1 month)
Telesales Rep at Wisdec

Experience Details

Telesales Rep

Sales/Retail

Experienced (Non-Manager)

Selling Google adds to businesses in more than one English speaking country such as USA, UK and Australia.


Company Details

Wisdec (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising

www.wisdec.com

Jun 2010 to Jan 2011 (7 months)
Telesales Rep/Closer at Ameco Tech

Experience Details

Telesales Rep/Closer

Customer Service/Support

Manager

Selling advertisements to businesses in USA on the website Superpages.com


Company Details

Ameco Tech

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Oct 2006 to Feb 2009 (2 years 4 months)

Education

Bachelor's Degree in Management Information Systems

Education Details

Bachelor's Degree

Management Information Systems

Higher Institute for Computer Sciences and Information Systems - New Cairo, Egypt

Not specified

N/A

N/A

Higher Institute for Computer Sciences and Information Systems - New Cairo
2006 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Shiraton

Egypt

2005

Not specified

N/A

Tabary Shiraton
2005

Certifications

TICO
Apr 2011

Certificate details

TICO

Apr 2011

N/A

N/A

N/A

Travel industry councel of Ontario

a certificate for dealing with Canadian customer's in travel and tourism in Canada.

Training and Courses

Training/Course Details

Sabre

Mar 2011

Teleperformance

Sabre is a GDS (Global Distrbution System) connected to most of the airlines that allows the user to book/change/cancel flights for customers around the world.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAnalyticalArabicBusiness DevelopmentCommunicatorCustomer ServiceCustomer Service AdvisorEnglishExpedia CanadaFlexibleHRHandles StressHorse RidingInternational Account AdvisorInternet SurfingManagement Information SystemsMarketing And AdvertisingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNew ExperiencesReadingRetailSabreSabre GDSSalesSupportTICOTeam PlayerTelecommunicationsTelesales RepTelesales Rep/CloserTravel And TourismTravingVodafone UKWatching MoviesWisdec

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

3-5 years

Sabre GDS

Sabre GDS

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

3-5 years

HR

HR

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

http://wuzzuf.net/omarfarag2

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