Omar Sherif Mohamed

Senior Digital Application Support Engineer

New Cairo, Cairo, Egypt

Senior Application Support EngineerFull Time
Jan 2021 - Present -4 yrs, 5 months
Egypt , Cairo
- Job Details:A successful IT Engineer with extensive practical experience began from IT service desk engineer to provide advice to system users by telephone and email, investigate and resolve computer hardware issues and also work with operating systems issues and analysis network problems. Until Digital Application Support Engineer to administrate, deploy, configure, integrate and test the implemented solution based on Technical and Business requirements to achieve high availability and performance. Highly focused with a knowledge of ITIL processes.
Technical Support EngineerFull Time
Nov 2012 - Dec 2020 -8 yrs, 1 month
Egypt , Cairo
- Job Details:1-Troubleshooting system and network problems and diagnosing and solving hardware/software faults. 2-Finding solutions to problems and fixing a major fault on the operating system and replacing parts as required. 3-Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. 4-Log all calls in the HP Service Manager system. 5-Escalate unresolved calls to the infrastructure support team. 6-Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

Golden Way Securities

Jul 2011 - Sep 2012 -1 yr, 2 months

Egypt

Job Details:Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Supports server, network and desktop hardware, software and applications. Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agreed upon budgets and schedules. Assists with technology planning through ongoing research.

Golden Way Securities

Jul 2011 - Sep 2012 -1 yr, 2 months

Egypt

Job Details:Provide technical assistance to computer system users. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Enter commands and observe system functioning to verify correct operations and detect errors. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Refer major hardware or software problems or defective products to vendors or technicians for service.

Information Technology Institute

Sep 2010 - Feb 2011 -5 months

Egypt , Cairo

Job Details:Prepare and proctor examinations. Schedule and maintain regular office hours to meet with students. Inform students of the procedures for completing and submitting class work such as lab reports. Evaluate and grade examinations, assignments, and papers, and record grades. Copy and distribute classroom materials. Teach undergraduate level courses. Attend lectures given by the instructor whom they are assisting. Arrange for supervisors to conduct teaching observations; meet with supervisors to receive feedback about teaching performance.

College Diploma in Cyber Security Engineering
Information Technology Institute (ITI)
Jan 2009 - Jan 2010 - 1 Year
BSc in Electronics and Communications Engineering
Helwan University
Jan 2002 - Jan 2008 - 6 yr
High School - Thanaweya Amma
Ahmed Lotfy El-Sayed
Jan 2002

Secure Communications (Cryptography-VPN). o Securing Routers and Switches.
ITI·2011
LINUX Operating System.
ITI·2011
UNIX Administration and Network Infrastructure
ITI·2011
Microsoft Windows Server 2008 Active Directory andNetwork Infrastructure
ITI·2010
GIAC Security Essentials-GSEC 401
2010
CCNA
2010
Microsoft Windows Server 2008
ITI·2009