Omar Ehab Badr

Tech lead, VMware Cloud Foundation Consultant, VMware.Full Time

• Job Details:• Leading a team of senior consultants and consultants, who are responsible for migrating VMware Cloud Foundation Stack (VCF, vRealize suite, vCenter, ESXi, VSAN and NSX) from version 3.x to 4.x. • Lead the successfully delivery of multi-million-dollar projects with 100% customer satisfaction for multiple service providers with 1000+ hosts and with 100% customer satisfaction. • Drive customer calls (IT director level) and internal project calls with the project managers. communicate high level project plan, milestones risks, impact, resources needed and project timeline. • Own the technical part in the project, end to end. From the kickoff call, environment assessments, remediation, migration execution and project closure. • VCF SME and Mentor for the Migration team in Egypt. • Mentored 5 new hires, and provided TOT session for team members to become mentors • Received “our best award” and multiple thank you Emails for excellent contribution to the team.

Technical Support Engineer IIFull Time

Storage Virtualization Senior Analyst (VPlex)Full Time

• Job Details:-- Leading Egypt COE Cloud Community. -- Knowledgebase article technical approver. -- Contributing to Digital Transformation of Knowledgebases article to Video format using Adobe Captivate. -- Mentoring new hires and current colleagues on the procedural and technical troubleshooting steps -that would cover the complete spectrum of contributing issues that would affect the product and expedite issue resolution. -- Interfacing directly with customers through Emails, Chat, WebEx and phone calls. -- Managing schedule of cases, this includes determining priority levels and include negotiating and setting expectations with customers. -- Providing best customer experience, in a fast-paced, changing environment, while keeping up-to-date and incorporating new tools and procedures in work. -- Sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution. -- Applying technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments.