Omar Hamed Abelaziz

HR Compensation and BenefitsFull Time

• Job Details:• Maintaining and updating all control files. • Coordinating training of district office and personnel in the understanding and utilization of personnel and payroll information process. • Developing procedures and forms whereby personnel can add to, delete from, or update personnel master files. • Developing additional coding as needed for future personnel computer programs. • Coordinating work flow and procedures between Human Resources, Payroll, Employee Benefits, and Budget/Bookkeeping. • Preparing personnel reports for negotiations. • Processing annual salary increases and bonuses. • Designing and developing employee data sheets. • Maintaining contracts for employment for all employees • Updating annually and maintaining the Salary Schedule Book. • Submitting data to the Department of Labor on newly hired employees. • Preparing reports for the Department of Labor. • Performing other duties as assigned.

Customer service supervisorFull Time

• Job Details:• To have full working knowledge and capability to supervise, correct and demonstrate all the duties and tasks in the assigned place of work. • To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically. • To use the adhere to policies and procedures for handling calls , messages and selling services . • To implement a flexible scheduling based on business patterns • Consistently offer professional, friendly and engaging service • Assist customers regarding mobile facilities in an informative and helpful way • Follow department policies, procedures and service standards • Is an ambassador of Raya contact center by providing an excellent first impression over the phone • Follow Raya’s telephone etiquette standards • Answer telephones using appropriate etiquette including answering the phone within 29 seconds • Answering with a smile in one's voice, using the callers' name if available • Transferring calls to appropriate person/department, requesting permission before placing the caller on hold. • Taking and relaying messages, and allowing the caller to end the call. • Speak to customers and co-workers using clear, appropriate and professional language. • Talk with and listen to other employees to effectively exchange information. • Exchange information with other employees using electronic devices and software • Handling customers complains using LEARN tool for handling complains