Basic Info

Omar Abdelaziz

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Compensation and Benefits at SEKEM Group

Experience Details

HR Compensation and Benefits

Human Resources

Experienced (Non-Manager)

• Maintaining and updating all control files.
• Coordinating training of district office and personnel in the
understanding and utilization of personnel and payroll information process.
• Developing procedures and forms whereby personnel can add to, delete
from, or update personnel master files.
• Developing additional coding as needed for future personnel computer programs.
• Coordinating work flow and procedures between Human Resources, Payroll,
Employee Benefits, and Budget/Bookkeeping.
• Preparing personnel reports for negotiations.
• Processing annual salary increases and bonuses.
• Designing and developing employee data sheets.
• Maintaining contracts for employment for all employees
• Updating annually and maintaining the Salary Schedule Book.
• Submitting data to the Department of Labor on newly hired employees.
• Preparing reports for the Department of Labor.
• Performing other duties as assigned.


Company Details

SEKEM Group

Cairo, Egypt

More than 1000 employees

Food and Beverage Production, Education, Agriculture/Fishing/Farming

http://www.sekem.com/

Mar 2012 to present (5 years 5 months)
Customer service supervisor at Raya contact center

Experience Details

Customer service supervisor

Customer Service/Support

Experienced (Non-Manager)

• To have full working knowledge and capability to supervise, correct and demonstrate all the duties and tasks in the assigned place of work.
• To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.
• To use the adhere to policies and procedures for handling calls , messages and selling services .
• To implement a flexible scheduling based on business patterns
• Consistently offer professional, friendly and engaging service
• Assist customers regarding mobile facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Is an ambassador of Raya contact center by providing an excellent first impression over the phone
• Follow Raya’s telephone etiquette standards
• Answer telephones using appropriate etiquette including answering the phone within 29 seconds
• Answering with a smile in one's voice, using the callers' name if available
• Transferring calls to appropriate person/department, requesting permission before placing the caller on hold.
• Taking and relaying messages, and allowing the caller to end the call.
• Speak to customers and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices and software
• Handling customers complains using LEARN tool for handling complains


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2011 to Mar 2012 (1 year 1 month)
Sales executive at Al Maadi group for imp& exp and hotel supplies

Experience Details

Sales executive

Sales/Retail

Entry Level

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed


Company Details

Al Maadi group for imp& exp and hotel supplies

Cairo, Egypt

11-50 employees

Food and Beverage Production

N/A

Oct 2009 to Feb 2011 (1 year 4 months)

Education

BA in Managment

Education Details

BA

Managment

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College Patriarcal (Ex. Frere)

Egypt

2002

B / Very Good / 75 - 85%

N/A

College Patriarcal (Ex. Frere)
2002

Certifications

Certificate details

Human Development Certification

Sep 2016

1000 out of 1000

N/A

N/A

EIF

N/A

Certificate details

Human Resources Cerificate

Oct 2016

100 out of 100

N/A

N/A

Land o Lakes

N/A

Mini MBA
Oct 2016

Certificate details

Mini MBA

Oct 2016

1000 out of 1000

N/A

N/A

EIF

N/A

Training and Courses

Training/Course Details

Master in 3Ds max ( autodesk corp. )

Jun 2007

YAT education center

N/A

Training/Course Details

Adobe Photoshop certified designer

Jun 2009

ICT center

N/A

Training/Course Details

PHP and Web Developing

Oct 2015

ICT center

N/A

Training/Course Details

Human Development

Oct 2016

EIF Training institute

N/A

Training/Course Details

Time Management

May 2017

Sekem Group

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe Photoshop Certified DesignerAgricultureArabicBusiness DevelopmentCompensation And BenefitsCustomer ServiceCustomer Service SupervisorEducationEnglishFarmingFishingFood And Beverage ProductionFrenchHR Compensation And BenefitsHR SoftwareHuman DevelopmentHuman Development CertificationHuman ResourcesHuman Resources CerificateInternetManagmentMaster In 3Ds Max ( Autodesk Corp. )Microsoft OfficeMini MBAPHP And Web DevelopingProgramingReadingRetailSalesSales ExecutiveSupportSwimmingTelecommunicationsTime ManagementTravellingWalkingWeb Development

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Web Development

Web Development

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

HR Software

HR Software

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

5-7 years

Human Development

Human Development

: Expert

: Extreme - I love it!

:

3-5 years

Web Development

Web Development

: Expert

: Extreme - I love it!

:

3-5 years

Compensation and Benefits

Compensation and Benefits

: Expert

: Extreme - I love it!

:

3-5 years

Online Presence

https://www.linkedin.com/in/omar-hamed-b3820650?trk=nav_responsive_tab_profilehttps://www.facebook.com/Dj.omarAbdelAziz

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