Omar Ibraheem Zaki

A well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a customer technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential Personal Skills • Excellent sales and marketing techniques. • Excellent technical support skills. • Time-efficient, systematic working methodology. • Flexibility to work on a team or alone. • Self-motivated, hardworking and willing to take on a variety of tasks. • Willing to undergo training and learn new skills