Omar Yousry Bakr
Css Representative
Dubai, United Arab EmiratesWork Experience
Css RepresentativeFull Time
- Job Details:Give a detailed overview of our services Work with clients to ensure seamless service placement, modifications, and cancellations. Identify and resolve client concerns about courses, times, instructors and content. Team up with the teaching and content team to keep updated of the
Customer Support RepresentativeFull Time
Uber
Mar 2020 - Apr 2020 -1 month
Egypt , Cairo
- Job Details:Resolve concerns regarding rides, payments, and account management. Aid in diagnosing technical issues with the Uber app. Maintain a high standard of customer satisfaction by employing effective communication and issue resolution. Keep abreast of Uber's policies, services, and promotions.
Css RepresentativeFull Time
Talabat UAE
Jan 2018 - Jan 2019 -1 yr
United Arab Emirates , Dubai
- Job Details:Handle customer inquiries and handle issues related to orders, deliveries as well general queries of customers so that high level satisfaction is achieved. Enable customers to lodge orders, edit or cancel them whenever necessary with the intention of improving their overall experience as a customer. Make clear and detailed notes of customer contacts, responses received from them and solutions provided. Collaborate with other departments such as operations and logistics to efficiently address customer issues.
Education
Bachelor's Degree in Business Administration
Ain Shams University (ASU)Jan 2018
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
DELTA M01 ( Diploma in English Language teaching to adults )
Cambridge university.·2022Effective speaking lessons
TEFLISM·2022TEFL (Teaching English as a foreign language )
London teacher training college.·2021Creativity in classroom workshop.
NILETESOL·2018English teaching.
Future technology company·2017