OY
Omar Yousef
Sales Representative at Elrahma Company
Cairo, EgyptWork Experience
Elrahma Company
Jan 2023 - Present -2 yrs, 8 months
Egypt
- Job Details:Achieved 125% of quarterly sales targets, driving company revenue growth by 22%. Increased customer retention by 18% by delivering tailored service solutions. Reduced reporting errors by 35% through implementing an improved reporting system. Processed and validated over 400 financial and tax transactions with 98% accuracy. Trained and supported 5 new team members, boosting overall team productivity by 20%. Maintained a customer satisfaction rate of 92% through proactive issue resolution.
Xceed Company
Jan 2022 - Jan 2023 -1 yr
Egypt
- Job Details:Resolved 95% of customer issues on first contact, reducing escalation cases by 40%. Handled over 80 customer interactions daily while maintaining a 90% quality score. Boosted customer loyalty by 25% through consistent follow-up and personalized support. Improved response time to customer queries by 30%, enhancing efficiency. Documented and reported over 500 cases monthly to improve service quality tracking. Trained junior staff on CRM systems, improving the accuracy of data entry by 20%. Increased client satisfaction survey results from 78% to 91% in one year.
Education
Bachelor's Degree in Accounting
South Valley University (SVU)Jan 2019 - Jan 2023 - 4 yr