Omar Younis Mohamed

Corporate Credit Monitoring and Portfolio Risk ManagementFull Time

• Job Details:- Identify, assess, measure, and report the key credit portfolio risks. - Assist with maintaining and managing corporate/FI credit risk appetite frameworks including supporting credit risk management policies, processes and limits. - Monitor the nature, composition and quality of the facilities portfolios against portfolio risk limits. - Assist the CRO with preparing periodic portfolio risk reporting to ensure a comprehensive and accurate view of the Bank’s credit risk profile. - Identify patterns, trends or systemic issues within the Bank’s lending portfolios that may impact portfolio. - Work closely with other risk personnel and other departments to strengthen all aspects of portfolio risk management. - On a monthly/quarterly basis, conduct Annual Reviews beside reporting to CBE/ ASA.

Customer Care Center RepresentativeFull Time

• Job Details:Supports and provides superior service via phones and e-mails, follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. answers inbound calls and respond to customer requests to ensure customer satisfaction

Call Center AgentFull Time

• Job Details:Answer inbound calls in a timely and friendly manner, evaluate problems and complaints of the bank’s clients and provide proper solutions to them, respond to the needs of customers and provide personalized service.