OT
Omar Tejan
IT Help Desk Technician at Macintosh
EgyptWork Experience
Macintosh
Oct 2024 - Present -8 months
Egypt
- Job Details:Provided technical support to end-users (on-site and remotely) for hardware, software, and network-related issues. Installed, configured, and maintained operating systems and software updates. Set up and configured desktops, laptops, and printers for new employees. Managed user accounts in Active Directory and handled email setup (Outlook / Exchange). Logged and resolved support tickets using help desk system. Collaborated with other IT teams to ensure minimal downtime and efficient issue resolution.
Technical Support Low Current Systems Technician
Zero Tech
Feb 2024 - Jul 2024 -5 months
Egypt
- Job Details:Installed and maintained CCTV systems, including IP and analog cameras, NVRs/DVRs, and monitoring setups. Installed and programmed fire alarm systems, including control panels, detectors, and sounders. Performed regular testing, troubleshooting, and maintenance to ensure systems operate effectively. Pulled and terminated low-voltage cables (coaxial, UTP) and connected devices according to technical drawings. Responded to system faults and conducted repairs in a timely manner. Coordinated with project managers and followed safety and installation standards.
Technical Support Low Current Systems Technician
Sky Team
Jul 2023 - Jan 2024 -6 months
Egypt
- Job Details:Installed and maintained CCTV systems, including IP and analog cameras, NVRs/DVRs, and monitoring setups. Installed and programmed fire alarm systems, including control panels, detectors, and sounders. Performed regular testing, troubleshooting, and maintenance to ensure systems operate effectively. Pulled and terminated low-voltage cables (coaxial, UTP) and connected devices according to technical drawings. Responded to system faults and conducted repairs in a timely manner. Coordinated with project managers and followed safety and installation standards.
Sales, PC Sales and Hardware Technician
Hankers
Feb 2022 - Dec 2022 -10 months
Egypt
- Job Details:Assisted customers in selecting suitable computer products, components, and accessories based on their needs. Assembled desktop PCs according to customer specifications and tested system performance. Diagnosed and repaired hardware issues (motherboards, RAM, HDDs, power supplies, etc.). Installed operating systems, drivers, and software (e.g., Windows, Office, antivirus). Provided basic technical support and after-sales service to customers. Maintained inventory and supported daily sales operations.
Skills
- TCP/IP
- DHCP
- DNS
- Subnetting
- OSI Model
- Cisco Routers & Switches
- Routing Protocols: OSPF, EIGRP, RIP
- Switching Technologies: VLANs, STP, Trunking
- Network Configuration & Troubleshooting
- Access Control Lists (ACLs)
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Languages
Arabic
FluentEnglish
Intermediate