Omar mohammed Salem

Operations ExecutiveFull Time

• Job Details:Process and manage accommodation bookings made by customers through the online platform. Handle communications with hotels and customers regarding bookings, confirmations, modifications, and cancellations. Organize and coordinate accommodations, ensuring customer preferences and specifications are met. Verify accuracy and completeness of booking information to ensure a smooth customer experience. Address and resolve any issues or discrepancies related to bookings or accommodations. Maintain accurate records of bookings and customer interactions in the system. Handling emails. Accommodation for the group comes from airlines to Saudi Arabia, the quarantine packages. Received requests from airlines. Handling cancellations and refunds. Solving on the spot (OTS) cases. Using CRM systems and practices on it.

Technical supportFull Time

• Job Details:Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints . Providing customers with the organization’s service Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken.

Audit OfficerFull Time

• Job Details:Preparing accounts and tax returns. Administering payrolls and controlling income and expenditure. Auditing financial information. Compiling and presenting reports, budgets, business plans, commentaries and financial statements. Analyzing accounts and business plans. Providing tax planning services with reference to current legislation.