Omar Riad
Customer Support Representative at National Bank of Egypt
Nozha, Cairo, EgyptWork Experience
Customer Support Representative
National Bank of Egypt
Dec 2024 - Present -8 months
Egypt
- Job Details:Deliver high-quality banking services and support to clients. Resolve inquiries and issues to ensure customer satisfaction. Support operational efficiency and contribute to team success.
Vodafone Egypt
Mar 2020 - Nov 2024 -4 yrs, 8 months
Egypt
- Job Details:Call center agent (888 support line) - provided general customer support and resolved basic inquiries. Technical support specialist - handled troubleshooting for telecom services, ensuring smooth performance. Complaint handling officer - managed escalated issues and improved service processes. Follow-up team member - ensured follow-up communication and resolution for high satisfaction. Retail customer service - assisted in-store customers and improved shopping experience.
Education
Bachelor's Degree in Social Work
The Higher Institute of Social WorkJan 2020 - Jan 2023 - 3 yr
Skills
- Microsoft Word
- Sales
- Leadership
- Social Work
- Client Relations
- Customer Support
- Customer Satisfaction
- Technical Support
- Banking Services
- powerpoint
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Languages
English
Beginner