Omar Muhammed

Quality Assurance Specialist – Customer Service

• Job Details:Monitored and evaluated customer service interactions to ensure compliance with quality standards and KPIs. Conducted data analysis to identify trends, root causes, and areas for improvement. Created and delivered professional presentations based on quality findings and performance metrics. Designed and facilitated training sessions for new hires, focusing on quality expectations, common mistakes, and best practices to enhance service delivery.

SDM Support - Back Office

• Job Details:Handled restaurant requests efficiently using the SDM system. Provided smart and effective solutions to operational issues to ensure smooth workflow. Assisted managers with various administrative and operational tasks as needed. Managed difficult and upset customers by offering smart, empathetic, and satisfying resolutions. Contributed ideas and improvements to enhance service quality and internal processes.

Content Moderator

• Job Details:Monitored and managed content across social media platforms. Responded to customer inquiries and comments in a timely and professional manner. Collaborated with the marketing team in brainstorming and developing campaign ideas and advertisements. Participated in enhancing the design and presentation of the company’s menu to improve customer engagement and brand appeal.