Omar Mokhtar Hussein

Senior Account ManagerFull Time

• Job Details:* Manage a portfolio of existing accounts. * Provide client training to ensure efficient use of provided services * Provide regular performance reviews, market insights, and performance reports to ensure maximum client retention. * Act as a business consultant to the accounts defining problems, opportunities & room for growth. * Monitor the accounts ads, package usage & performance giving regular feedback to the client. * Ensure sales quality by defining the company size vs. the package sold. * Work on upgrading the accounts based on their available inventory & marketing budget. * Client onboarding on the new tools & systems * Assist in handling the clients' issues. * Work closely with Operations and customer support teams to provide a seamless experience to the clients. * Work closely with the Bl team to create new dashboards to cater to the client's needs. * Create daily, weekly, and monthly trackers to report on team activities. * Responsible for reporting on the portfolio total value, tracking the upgrade proposals sent and their status while giving guidance. * Assist in the training and onboarding of the new account managers giving guidance on how to manage their portfolio efficiently. * Responsible on monthly collections of his portfolio and ensures successful payments. * Work with his assigned clients to renew their contracts on time without any delay.

Senior Credit Risk OfficerFull Time

• Job Details:-Evaluating all the submit applications to ensure compliance with credit policy and documentation -criteria based on customer's segmentation. -Ensure that each application fulfils all the mInimum criteria. -Ensure to make all require analvsis for the received cases, Negative checking, I-Score, CBE, NID, -Blacklists and External verification, in order to make the require decisions for cases. -Calculate customers finance Income and DBR after determine the programs policy for cases. -Review the case in term of clearness validity & fulfil-ness (screening review) before activate the limit. -Processing final approval on the system and approved the limit on the system. -Identifv fraudulent applications and refer it to investigation team in order to maintain good applications quality. -Manage and follow-up on daily basis the requests on core system issues related for all BNPL processing. -Perform CPV calls for all customers to verify data provided and confirm the limit. -Follow-up and Review all types of products documents after approval from system in order to proceed as per current updated Credit Risk policy. -Processing all the applications in queue on the same day and Ensure timely and effective TAT for applications submitted by branches, courier and customers to meet the approved SLA. -Send the external verifications for all approved cases after ensure that meet our policy criteria and normal process. -Reject cases that don't meet the criteria or missing the conditions that supposed have, as per normal process. -Meeting the service levels and turnaround time. -Conducting internal and external verification. -Reviewing external verification comments on system memos as well as customers ISCORE report and keep record in file. -Proposing deviation approvals based on strong profile of the applicant, despite not meeting certain individual requirements. -Meeting certain individual requirements.

Credit risk analystFull Time

• Job Details:Review all documentation submitted by clients and make sure that they are authentic. *  Validate documentation with customer questionnaire answers, and accordingly give the final credit approval. * Review the contract signed by customers and make sure that they are filled and signed correctly. * Perform voice calls with customers that require certain features to make sure that their requests are genuine. * Responsible for the final credit approval, after revising all the need documents. * Ensure measuring all the risks according to the policies. * Following up with all the respectful departments in order to cover all the risk criteria to take the final decision.