Omar Mohamed

Call Center Agent (Digital) at Icall Outsourcing

Zaytoun, Cairo, Egypt

Icall Outsourcing

Dec 2024 - Present -4 months

Egypt

Job Details:Provide customer support and resolve financial inquiries, honing skills in handling transactions, data analysis, and problem-solving. Improve communication and customer service skills through active interaction with clients. Use CRM software and databases to manage customer information and troubleshoot issues. Currently learning and using additional software tools, including iAgent, Mini Cash, Magento, OMS, and CRM, to enhance workflow efficiency and expand technical expertise.

Ison Xperiences

Aug 2022 - Mar 2023 -7 months

Egypt

Job Details:Provided customer support and resolved financial inquiries, honing skills in handling transactions, data analysis, and problem-solving. Improved communication and customer service skills through active interaction with clients. Used CRM software and databases to manage customer information and troubleshoot issues.

Job Details:Monitored and moderated online content across multiple social media platforms to ensure compliance with community standards and company policies. Responded promptly and professionally to all user comments, inquiries, and messages, fostering engagement and maintaining a positive brand image.