Omar Medany

Senior Quality Control

• Job Details:Led and monitored quality control processes for large-scale data annotation projects, consistently achieving 90% accuracy and 85% precision and recall across multiple client deliveries. Collaborated with HR to conduct technical interviews and candidate assessments, improving recruitment outcomes and ensuring alignment with evolving project requirements. Tracked performance dashboards and implemented improvements based on team feedback and performance data, fostering productivity, accountability, and continuous improvement within the team.

Customer & Captain Care Specialist

• Job Details:Provided chat support to customers and captains by responding to inquiries and assisting with trip-related issues. Helped captains draw routes for trips and ensured effective communication between captains and customers to meet their needs. Handled service interruptions by coordinating with internal departments to maintain service continuity.

Client Service Representative

• Job Details:Handled customer inquiries and resolved issues related to dry-cleaning services across multiple high-volume branches. Coordinated with the delivery team to ensure accurate and timely order fulfillment, enhancing customer satisfaction. Monitored and analyzed order data (completed, canceled, and delivered) across 7 branches in Cairo and Giza. Compiled and presented weekly performance reports, including data visualizations and charts, directly to the CEO to support operational decisions.