omar matter

Sales Representative at SiriusXM Canada

• Job Details:Gained hands-on experience in sales techniques, customer psychology, and objection handling. Promoted and sold subscription-based radio services, consistently meeting or exceeding sales targets. Developed strong communication and persuasion skills through daily customer interactions.

Customer Service Agent in Booking.com

• Job Details:Assisted customers with booking inquiries, modifications, and cancellations while ensuring high satisfaction levels. Resolved customer complaints and issues efficiently, maintaining booking.com’s service standards. Communicated effectively with hotels and partners to coordinate guest requests and resolve disputes. Utilized CRM systems to log interactions and manage customer data securely and accurately. Achieved top performance in key performance indicators (KPIs) among peers.

Moderator

• Job Details:Working moderator for the biggest Facebook page on 6 October. Managed and scheduled daily content, ensuring alignment with audience interests and page goals. Monitored page activity and responded to user comments to maintain engagement and community standards. Analyzed post-performance metrics to optimize content reach and interaction. Collaborated with team members to develop creative content strategies and promotional campaigns.