OM
Omar Magdy
Technical Support Representative at Webhelp
Cairo, EgyptWork Experience
Concentrix
Sep 2024 - Present -10 months
Egypt
- Job Details:Responsible for onboarding new hires, continuous learning, performance monitoring, one-on-one coaching, developing training materials, and quality assurance.
Technical Support Representative
Webhelp
Mar 2023 - Present -1 yr, 6 months
Egypt
- Job Details:Respond to customer inquiries and provide technical support via phone, email, and chat. Troubleshoot technical issues and guide clients through solutions.
Customer Support Representative
Teleperformance
Jan 2020 - Jun 2021 -1 yr, 5 months
Egypt
- Job Details:Joined Teleperformance in 2020 AT&T customer service for pay monthly subscribers known as ISM for a year and a half. Handled tasks such as team leader delegate and support for new hire agents and tenured support.