Omar Islam

IT Help Desk

• Job Details:Provided first-line support for hardware, software, and network issues, diagnosed and resolved problems related to Windows and printers. Installed and configured computer hardware, software, networks, printers. Assisted with account setup, password resets, and user management to maintain smooth access and security protocols. Configured and managed Huawei cloud virtual desktop infrastructure (VDI), delivering seamless remote desktop services and improving accessibility for end-users. Installed, configured, and maintained Ivanti security solutions to strengthen endpoint security and ensure network compliance. Monitored cloud-based virtual environments, promptly resolving user access and performance issues to minimize downtime. Collaborated with IT teams to deploy security policies and patches using Ivanti tools, enhancing overall system protection and reliability.