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Omar Hamdy Abd elghaffar

Contact Center Operations Supervisor at Tele performance

Nasr City, Cairo, Egypt

Work Experience

  • Commercial SpecialistFull Time

    Aircairo

    Jul 2023 - Present -1 yr, 11 months

    Egypt , Cairo

    • Contact Center Operations SupervisorFull Time

      Tele performance

      Apr 2020 - Present -5 yrs, 2 months

      Egypt , Cairo

      • Trip AdvisorFull Time

        Tele-Performance

        Aug 2019 - Apr 2020 -8 months

        • Intern travel agentInternship

          Misr travel

          Jul 2017 - Sep 2017 -2 months

          Egypt , Cairo

          • Job Details:Responsibilities included: 1- Transportation Booking. 2- Hotel reservations, payment Collecting fees under the supervision of the travel agents. 3- Support and guide the clients to determine their wishes to provide appropriate destination. 4- Providing all types of transportations modes, travel check in- out dates, costs and accommodations. 5- Gain the knowledge of ticketing and reservations using Global Distribution Systems (GDSs)

          • Education

          • Bachelor's Degree in tourism studies

            Helwan University

            Jan 2019 

          Skills

          • general computer skills
          • Perfect reading and writing (English Language)
          • Excellent communication skills
          • work under pressure
          • Excellent organizational skills
          • multi-task

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • TICO Travel Counselor Certificate

            Travel Industry Council of Ontario·2019

          • Amadeus Selling Platform Connect - Basic Course

            Amadeus egypt·2018

          • Galileo Professional and Document Production

            TravelPort Egypt·2018
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