Omar Khaled Gamal El Din

Customer Care RepresentativeFreelance / Project

• Job Details:Managing and handling all inquiries that the company receives from their customers. Provide solutions and coordinating with managerial levels.

Customer Support Team LeaderFull Time

• Job Details:Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Also taking escalations and solving problems for the agents and for the company, and handling all the customers that makes complaints with the legal to reach customer satisfaction.

Customer Service AgentFull Time

• Job Details:Worked as customer service agent, and was responsible for their inquiries, and solving their complaints, and taking escalations to reach customer satisfaction.