OF
Omar Fouad
Client Service Representative
Alexandria, EgyptWork Experience
Teleperformance
Nov 2022 - Oct 2024 -1 yr, 11 months
Canada
- Job Details:Handled inquiries and resolved issues for Freedom Mobile customers in Canada. Provided high quality customer service via phone, helping with billing, technical issues, and mobile plan inquiries. Assisted team members with complex cases, monitored quality scores, and provided real-time guidance.
Customer Support Agent & Team Manager
Octopus – Talabat Account
Feb 2022 - Nov 2022 -9 months
- Job Details:Provided real-time support to Talabat users and restaurant partners through chat, calls, and emails. Focused on resolving order issues, delivery delays, app troubleshooting, and customer complaints while maintaining high service quality standards.
Customer Service & Sales Representative
Sutherland Global Services
Feb 2022 - Nov 2022 -9 months
- Job Details:Handled inbound and outbound calls, supporting Comcast customers across the U.S. with billing inquiries, technical issues, service upgrades, and troubleshooting. Consistently met performance targets in customer satisfaction, average handling time, and resolution rate.
Education
Bachelor's Degree in Law
Alexandria University (ALEXU)Jan 2024