OM

Omar Elsayed Mahmoud

Quality Assurance Officer at Emirates Nbd Bank

Maadi, Cairo, Egypt

Work Experience

  • Quality Assurance OfficerFull Time

    Emirates Nbd Bank

    Mar 2022 - Present -3 yrs, 3 months

    • Job Details:• Monitored samples of inbound and outbound calls and updated the quality scorecards and relevant reports. • Designed and implemented monthly sample checks of tickets and made sure the established actions are achieved. • Monitored samples of the work carried out against established standards and provided recommendations for improvement. • Coordinated and carried out the periodic evaluation of the agents' performance through tests and assessments. • Assisted in verifying all maintenance actions done via the CMS audit trail reports. • Assisted in ensuring that all department units are complying with the agreed procedures.

    • Teleperformance - Egypt

    • Subject Matter ExpertFull Time

      May 2020 - Feb 2021 -9 months

      • Customer Service RepresentativeFull Time

        Jul 2018 - May 2020 -1 yr, 10 months

        Education

        • Bachelor's Degree in Faculty Of Commerce English Department Accounting Field

          Al-Azhar University

          Jan 2016 - Jan 2020 - 4 yr

        Skills

        • Problem-Solving
        • Analysis
        • Financial Management
        • Time Management
        • Teamwork skills
        • Effective communication
        • Task delegation
        • Negotiation
        • Microsoft office pack

        Languages

        • Arabic

          Fluent

        • English

          Fluent

        • French

          Beginner

        Training & Certifications

        • Career Certification in Accounting Course.

          The American University in Cairo.·2020

        • Career Success Camp Training on how to create your own identity in the job market and acquire new skills.

          The American University in Egypt·2019

        • Certification in Foundation of Business Management

          King's College London.·2019

        • Training in Financial Department and Evaluation during the period excellent.

          Belayim Petroleum Company·2018

        • Certification in Human Resources Management in International Organizations

          Future Learn Academy.·2018

        • Certification in Professional Decision Making and Problem Solving

          The American University in Egypt·2017
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