
Omar Nabil Dawoud
compliance support Rep.
Stanley, Alexandria, EgyptWork Experience
compliance support Rep.Full Time
Noon.com
Oct 2019 - May 2022 -2 yrs, 7 months
United Arab Emirates , Dubai
- Job Details:- ensures a company functions in a legal and ethical manner while meeting its business goals -handling customer complaints and resolving issues that can’t be handled at the frontline level -Managing DED (UAE Consumer Right) & CPA (KSA Consumer Right) complaints -Running investigations to determine whether conflicts are escalating or if new conflicts are developing -Creating reports on repetitive conflicts -
Sales Support ProfessionalFull Time
Vallo Equipment Spare Parts Trading
May 2017 - Oct 2019 -2 yrs, 5 months
United Arab Emirates , Abu Dhabi
- Job Details:Vallo ESP a company Supplies military Equipment to the UAE army. -Managing/ Revising received quotations from suppliers -Applying quotations to our client (UAE army) -price negotiations with suppliers and client -Managing Shipping and handling process and documents -Managing payment methods (Letters of credit) -Quality check of the received product -After sales service
Customer Support RepresentativeFull Time
Apple (Dubai)
Aug 2015 - May 2017 -1 yr, 9 months
United Arab Emirates , Dubai
- Job Details:Be the voice of Apple, helping customers with live Tech support by phone, chat or email. Build relationships with customers, partners or program members Educating customers how to do something amazing or troubleshooting something technical
Floor WalkerFull Time
Stream Global services
Mar 2013 - May 2015 -2 yrs, 2 months
Egypt , Giza
- Job Details:customer satisfaction coaching sales coaching verbal English coaching soft skills and communications coaching customer service coaching product and process coaching quality coaching AHT coaching
Education
BSC in management
Alexandria University (ALEXU)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Victoria CollegeJan 2004
Skills
- Customer Support
- Coaching
- Soft Skills
- Microsoft Word
- Sales Operations
- Business Development
- Sales
- Technical Support
- iOS
- Microsoft Excel
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
sales super star
sutherland (AT & T)·2012Advanced Sales
AT & T·2011