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Omar Nabil Dawoud

compliance support Rep.

Stanley, Alexandria, Egypt

Work Experience

  • compliance support Rep.Full Time

    Noon.com

    Oct 2019 - May 2022 -2 yrs, 7 months

    United Arab Emirates , Dubai

    • Job Details:- ensures a company functions in a legal and ethical manner while meeting its business goals -handling customer complaints and resolving issues that can’t be handled at the frontline level -Managing DED (UAE Consumer Right) & CPA (KSA Consumer Right) complaints -Running investigations to determine whether conflicts are escalating or if new conflicts are developing -Creating reports on repetitive conflicts -
  • Sales Support ProfessionalFull Time

    Vallo Equipment Spare Parts Trading

    May 2017 - Oct 2019 -2 yrs, 5 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Vallo ESP a company Supplies military Equipment to the UAE army. -Managing/ Revising received quotations from suppliers -Applying quotations to our client (UAE army) -price negotiations with suppliers and client -Managing Shipping and handling process and documents -Managing payment methods (Letters of credit) -Quality check of the received product -After sales service
  • Customer Support RepresentativeFull Time

    Apple (Dubai)

    Aug 2015 - May 2017 -1 yr, 9 months

    United Arab Emirates , Dubai

    • Job Details:Be the voice of Apple, helping customers with live Tech support by phone, chat or email. Build relationships with customers, partners or program members Educating customers how to do something amazing or troubleshooting something technical
  • Floor WalkerFull Time

    Stream Global services

    Mar 2013 - May 2015 -2 yrs, 2 months

    Egypt , Giza

    • Job Details:customer satisfaction coaching sales coaching verbal English coaching soft skills and communications coaching customer service coaching product and process coaching quality coaching AHT coaching
  • Education

    • BSC in management

      Alexandria University (ALEXU)

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      Victoria College

      Jan 2004 

    Skills

    • Customer Support
    • Coaching
    • Soft Skills
    • Microsoft Word
    • Sales Operations
    • Business Development
    • Sales
    • Technical Support
    • iOS
    • Microsoft Excel
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • sales super star

      sutherland (AT & T)·2012
    • Advanced Sales

      AT & T·2011
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