Omar Elbakry

Warehouse Operations ManagerFull Time

• Job Details:- Overseeing all warehouse operations (Outbound, Inbound, Inventory Control, Quality Control, Aftersales,….) - Created Dashboard to monitor warehouse on time fulfillment , Fulfillment Success rate , Delivery Success rate and shipping companies compliance - Created new process for returns to make sure of stock match - Managing CS & Account managers team - Created Dashboard to monitor returns main reasons and factories performance for returns

Outbound ManagerFull Time

• Job Details:- Managing Outbound Team (picking, packing and dispatching specialists and supervisors) (+150 Employees) to process +80K units every day - Working on different projects to improve outbound processes (Picking, Packing, Dispatching) - Documentation of different projects using project charters - Managing different accounts special requirements to deliver best service - Working on enhancing on time Fulfillment for different accounts (Targeting 24 hours SLA and 97% to 100% on time percentage) - Enhanced on time Fulfillment from 65% to 99% - Created New KPIS model to calculate pickers and packers performance - Created a model for prioritizing orders to be processed according to creation time and 3PLS dock times - Implementation of First in First Out concept (FIFO). - Created SOP and operations flowcharts for picking, packing and dispatching processes - Worked on different trainings to enhance quality of packers from 99% to 99.6% - Decreased packing cost by 60000LE per year by applying different packing procedures and using new materials

Operational Excellence EngineerFull Time

• Job Details:- Worked on different projects to decrease waste and improve different processes in the warehouse - Worked on capacity planning projects to improve dispatching process - Implemented changes in dispatching process to be system driven instead of manual working - Created KPIS Model to calculate dispatching team members performance - Created dashboard to monitor warehouse on time dispatching performance, 3PLS compliance and dispatching team members performance - Managed docks reservation for 3 warehouses - Created guidelines model with key accounts - Improved on dock time to be 2 hours instead of 3 hours - Managed Safety training plan for all warehouse members - had been one of the leaders of transfer project for more than 1 million unit from Aborawash site to Industrial zone site in 4 days