OA

Omar Ali

Client Relation Specialist at Alorica

Giza, Egypt

Work Experience

  • Client Relation Specialist

    Alorica

    Sep 2023 - Present -2 yrs

    Egypt

    • Job Details:Provided professional assistance to both Careem captains and customers through phone and chat support. Resolved ride-related issues, payments, and app inquiries in a timely manner. Supported captains with onboarding, account management, and operational guidance.

  • Customer Support Representative

    Webhelp

    Sep 2022 - Sep 2023 -1 yr

    Egypt

    • Job Details:Handled inbound calls from Adidas customers, providing professional support and assistance. Helped customers with product inquiries, order tracking, returns, and exchange requests.

  • Back Office Travel Agent

    Teleperformance

    Sep 2021 - Sep 2022 -1 yr

    Egypt

    • Job Details:Provided customer support and travel assistance for Aer Lingus passengers through call center operations. Handled backend operations including ticket modifications, refunds, escalations, and system updates.

    • Education

    • Bachelor's Degree in Law

      Helwan University

      Jan 2014 - Jan 2018 - 4 yr

    Skills

    • Client Relations
    • Customer Care
    • issue resolution
    • Escalation handling
    • back office operations
    • Auditing Calls
    • Time Management
    • Negotiation
    • Critical Thinking
    • Communication
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