Omar Alamir

Operations Manager

• Job Details:Oversaw daily operations across multiple Bunbastic Burger branches and Khaliat Khaled branches, ensuring alignment with brand standards and service consistency. Managed over 97 staff members, including recruitment, training, scheduling, and performance reviews. Opened 10 new branches, leading all setup phases including staffing, equipment installation, and soft launch. Implemented operational SOPs that reduced service errors and improved order fulfillment time. Collaborated with finance and procurement to optimize cost control, supply chain flow, and vendor relationships. Implementing and enforcing the company's policies, procedures and administrative standards, as well as applying all health requirements.

Area Head

• Job Details:Directed operational management of 6 QSR and café locations, handling staffing, quality control, and customer service. Supervised 6 branch managers and over 70 staff, mentoring them to improve team leadership and KPIs. Successfully opened a premium café and entertainment lounge, managing project timelines and launch logistics. Developed standardized procedures and audit checklists to ensure consistency across branches. Executed localized marketing initiatives to drive footfall and community engagement.

Restaurant Manager

• Job Details:Managed daily operations for a high-volume quick service branch, focusing on team productivity and customer satisfaction. Trained and supervised a team of 20+ employees, implementing performance incentives and shift accountability. Boosted sales through upselling techniques, customer service training, and effective complaint resolution. Conducted monthly P&L analysis and inventory audits to minimize waste and maximize profitability. Ensured full compliance with HACCP and internal safety protocols.