Omar Mohamed Akary

Call Center AdvisorFull Time

• Job Details:-Manage large amounts of inbound and outbound calls in a timely manner -Follow communication “scripts” when handling different topics -Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives -Seize opportunities to upsell products when they arise -Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way -Frequently attend educational seminars to improve knowledge and performance level -Meet personal/team qualitative and quantitative targets

Customer Service ClerkFull Time

• Job Details:-Provides information to customers by verifying understanding of request; answering questions; offering assistance. -Initiates service by recording requests; forwarding to dispatching. -Collects revenue by receiving and recording payments. -Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. -Improves quality results by evaluating processes; recommending changes. -Updates job knowledge by participating in educational opportunities. -Accomplishes customer service and organization mission by completing related results as needed.

Real Estate BrokerFull Time

• Job Details:-Assist sellers in how to best promote their properties to attract advantageous offers -Advertise properties through a variety of marketing techniques -Evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions -Provide information regarding legal guidelines, rates, specifications and property availability -Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding -Appraise the value of properties by thoroughly researching the market or past purchases -Present properties to potential buyers and address questions or concerns -Draft and complete important legal documents (contracts, agreements etc) -Coordinate property auctions or exchanges -Generate and manage lists of properties for sale -Collaborate and network with contractors, home inspectors, attorneys and other external stakeholders -Supervise real estate agents -Remain knowledgeable about the market and best practices