Omar Adel

Work Experience

K Line Europe

Mar 2025 - Present -6 months

Job Details:Proactive operations coordinator specialized in problem-solving and workflow management. Experienced in handling order requests, coordinating with distributors, and resolving issues to ensure smooth operations. Skilled at allocating tasks across internal teams, monitoring progress, and maintaining clear communication between stakeholders. Strong ability to streamline processes, manage order timelines, and deliver efficient, high-quality outcomes under pressure.

National Bank of Egypt (NBE)

Dec 2023 - Mar 2025 -1 yr, 3 months

Job Details:Dedicated account advisor with experience in banking customer service, handling inquiries, service requests, and complaints across a wide range of financial products. Skilled in problem-solving, client communication, and coordinating with internal teams to ensure accurate and timely resolutions. Proven ability to deliver high-quality support and enhance customer satisfaction in a fast-paced environment.

Vodafone Cash

Oct 2022 - Dec 2023 -1 yr, 2 months

Job Details:Experienced call center agent with a strong background in mobile financial services, specializing in Vodafone Cash. Skilled in handling customer inquiries, service requests, and transaction issues while ensuring security and compliance. Proven ability to resolve complaints, support digital wallet operations, and maintain high customer satisfaction in a fast-paced environment.

Bachelor's Degree in Business Administration
Misr University for Science and Technology (MUST)
Jan 2019 - Jan 2023 - 4 yr
Bachelor's Degree
El Obour Ex Secondary Language School
Jan 2016 - Jan 2019 - 3 yr