Omar Abdelrazek

Dark Store & Last Mile Operations Assistant Manager

• Job Details:- Assisted in managing day-to-day operations of dark stores, ensuring smooth inventory flow and efficient order fulfillment. - Coordinated closely between dark store teams and last-mile delivery teams to ensure timely and accurate deliveries. - Monitored performance KPIs including order accuracy, picking time, dispatch rate, and delivery SLA compliance. - Supervised team leads, pickers, packers, and delivery staff, ensuring proper shift planning and productivity. - Oversaw receiving processes from suppliers, ensuring product quality and inventory accuracy at entry point. - Implemented strategies to reduce operational losses and improve inventory shrinkage rates. - Played a key role in route optimization, delivery zone planning, and real-time issue resolution with couriers. - Supported continuous improvement initiatives by analyzing data, identifying bottlenecks, and improving operational workflows. - Ensured compliance with food safety, hygiene, and company SOPs across all dark store and delivery operations. - Contributed to training, performance evaluation, and motivation of staff across both store and delivery units.

Dark Store Inventory Lead

• Job Details:- Managed and tracked inventory levels to ensure product availability and stock accuracy across the dark store. - Supervised a team of pickers to ensure timely and accurate order preparation, minimizing delays and errors. - Oversaw receiving operations by verifying delivered products from suppliers against purchase orders and ensuring quality standards. - Conducted regular stock audits and implemented loss prevention strategies, significantly reducing shrinkage. - Coordinated with procurement and fulfillment teams to ensure timely restocking of high-demand and fast-moving items. - Monitored real-time order flow and adjusted picker assignments to meet daily delivery SLAs. - Trained inventory and picking staff on best practices in handling, accuracy, and efficiency. - Identified and resolved stock discrepancies using inventory management systems and reporting tools. - Optimized dark store layout and workflow to improve picking speed and reduce operational bottlenecks. - Ensured compliance with health, safety, and hygiene regulations across all inventory processes.

Shift Lead

• Job Details:- Supervised and supported a team of sales/customer service agents during assigned shifts. - Monitored daily performance to ensure achievement of sales and service KPIs. - Provided on-the-spot coaching and guidance to team members to improve productivity and service quality. - Handled escalated customer issues to ensure prompt and effective resolution. - Managed shift schedules and ensured adequate staffing levels. - Prepared daily shift reports and communicated results to management. - Ensured compliance with company policies and procedures during all shift operations. - Contributed to training new staff and improving team morale.