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Omaima Hosny Eltaib

professional customer support at stream global services

Giza, Egypt

Work Experience

  • professional customer supportFull Time

    stream global services

    Jun 2011 - Present -14 yrs

    Egypt , Cairo

    • Job Details:Offering customer support from US, CA customers regarding billing,and technical assistance through voice calls as entry level, next year supervising new hired waves offering professional experienced consulting.now joined back office staff investigating escalations offering assistance through live chat and sending emails.
  • English tour guideFull Time

    Blue Sky Travel

    Jan 2007 - Jan 2011 -4 yrs

    Egypt , Cairo

    • Job Details:Taking the ownership of executing touristic program all over Egypt,representing Egypt;s history,culture,monuments and traditions to the English speakers visitors.
  • English teacherFull Time

    Future Generation Language School

    Jan 2003 - Sep 2005 -2 yrs, 8 months

    Egypt , Giza

    • Job Details:I have been English teacher,teaching primary school students English language written and spoken ,flexible phonetic support and grammar explaining required too.
  • Education

    • College Diploma in English guidance

      Helwan University

      Jan 2004 - Jan 2006 - 2 yr

    • B.A in faculty of arts, English section

      Cairo University (CU)

      Jan 1998 - Jan 2002 - 4 yr

    Skills

    • Customer Service
    • Microsoft Office
    • hotels and tourism
    • Teaching
    • aviation and travel

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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