Olumide Gbenga Akinyemi

Sales/Markting/Customer CareFull Time

• Job Details:• Attend to and resolve customer queries promptly and courteously at all times. • Route customer issues to the relevant units using defined escalation channels. • Document/capture all customer interactions using approved software and escalate unresolved issues to the Team Leader, Contact Centre Operations as required. • Enlighten and educate customers on new products and initiatives within E • Adhere to assigned shift slots, ensuring availability throughout the shift period. • Take action on feedback received, and ensure continuous improvement on performance. • Attend team meetings and trainings as required. • Execute peer-evaluation on bi-weekly basis as required. • Cross-sell and Up-sell products and services to customers via an application called Next Best Action • Compensate customers using the compensation portal appropriately

Sales/Markting/Customer CareFull Time

• Job Details:• Creating New customer(s) for the company • Maintaining good relationship with the existing customers. • Marketing of company’s product and service • Distribution/supply of products to various customers. • Preparation of daily, weekly, and monthly report on market survey. • Other duties as assigned.

Sales/Markting/Customer CareFull Time

• Job Details:• Answer online phone calls and respond to customers’ request. • Preparation of team reports: daily, weekly, monthly, appraisals etc • Online sales of product and order placement for customers. • Provide customers with product and service information. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquires not immediately resolved. • Research misapplied payments. • Supervising the team in the absence of the team supervisor. • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements. • Other duties as assigned.