Olivia ablett

Veterinary Reception & Administration Support

• Job Details:Delivered front-desk support by handling phone, email, and in-person enquiries, ensuring a professional and welcoming service for all clients. Coordinated appointment bookings and scheduling, maintaining accuracy and efficiency in a busy clinical environment. Processed client records with attention to detail and compliance with regulations. Supported veterinary staff with documentation, data entry, and patient file management to streamline daily operations. Recognised for building rapport with clients, reassuring anxious pet owners, and resolving queries with empathy and professionalism.

Customer Service Assistant (Retail & Reception)

• Job Details:Delivered professional front-of-house service, including handling bookings, enquiries, and product advice. Accurately processed cash and card payments, balancing daily transactions. Maintained high standards of cleanliness, safety, and presentation in a busy customer-facing environment.