Basic Info

Ola Abdelsabour

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Social media senior specialist at Vodafone

Experience Details

Social media senior specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2016 to present (1 year 7 months)
Complaint Management Senior Representative at Vodafone Egypt

Experience Details

Complaint Management Senior Representative

Customer Service/Support

Experienced (Non-Manager)

Dealing with customers complains, study the complaint, analyse it, check solution, call customer back to advice with solution, and trying to reach customer satisfaction.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Apr 2010 to Feb 2016 (5 years 10 months)
Vodafone Directory Assistant Agent at Vodafone Egypt

Experience Details

Vodafone Directory Assistant Agent

Customer Service/Support

Experienced (Non-Manager)

Helping customers by providing requested info by customers, such as address directions, places locations or contact numbers.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Mar 2007 to Mar 2010 (3 years)

Education

Bachelor of Engineering in Faculty of Engineering

Education Details

Bachelor of Engineering

Faculty of Engineering

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2001 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Catherine english language school

Egypt

2001

A / Excellent / 85 -100%

N/A

Saint Catherine english language school
2001

Training and Courses

Training/Course Details

Digital marketing

Jul 2017

Online Google digital marketing course

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicComplaint Management Senior RepresentativeCustomer ServiceDigital MarketingEnglishFaculty Of EngineeringFinanceFrenchInternet ResearchMarketingMicrosoft OfficeOffice WorkSocial MediaSocial Media Senior SpecialistSupportTelecommunicationsVodafoneVodafone Directory Assistant AgentVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Office Work

Office Work

: Expert

: Extreme - I love it!

:

More than 7 years

Finance

Finance

: Expert

: Extreme - I love it!

:

5-7 years

Social media

Social media

: Expert

: Extreme - I love it!

:

1-3 years

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