
Ola Kassem
Executive Administrative Assistant
Agami, Alexandria, EgyptWork Experience
Executive Administrative AssistantFull Time
international Enterprise
Jan 2016 - Apr 2018 -2 yrs, 3 months
Egypt , Alexandria
- Job Details:- Coordinated executive off-sites and other events for up to 50 employees. - Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports, and other forms. - Managed all documentation, designed, and implemented various documents and business cards, monitored email and replied on behalf of the CEO with regard to related issues. - Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees. - Maintained, coordinated, and updated the client database, records, and mailing lists. - Maintained an inventory of office supplies.
Administrative CoordinatorFull Time
Olympic sports club
May 2014 - Dec 2015 -1 yr, 7 months
Egypt , Alexandria
- Job Details:•Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. -Developed and updated spreadsheets and databases for more than 500 Members. -Coached new employees on administrative procedures, Organization policies, and performance standards. -Managed office inventory by restocking supplies.
Customer Service RepresentativeFull Time
- Job Details:• Answered constant flow of customer calls. •Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Regularly exceeded daily sales and product add-on quotas. • Offered advice and assistance to customers, paying attention to special needs or wants. • Consulted with outside parties to resolve discrepancies and create effective solutions
Education
College Diploma in taxes
Alexandria University (ALEXU)Jan 2013 - Jan 2014 - 1 Year
Bachelor's Degree in Accounting
Alexandria University (ALEXU)Jan 2007 - Jan 2011 - 4 yr
Skills
- Internet
- Recruitment
- Microsoft Word
- Team Player
- Microsoft Powerpoint
- Microsoft Excel
- Administration
- Customer Service
- Human Resources (HR)
- Career Development
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Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Human resources Management
EYOUTH·2021FCD( Facilitating career development)
NCDA (National Career Development Association in US )·2021HR Diploma
Arab academy for science , technology and maritime transport·2016Women@work scholarship programme
AMIDEAST·2015general English and conversation
IBS language centre·2015customer service
New horizon alexandria·2015Business English
faculty of engineering , alexandria university·2011