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Ola Kassem

Executive Administrative Assistant

Agami, Alexandria, Egypt

Work Experience

  • Executive Administrative AssistantFull Time

    international Enterprise

    Jan 2016 - Apr 2018 -2 yrs, 3 months

    Egypt , Alexandria

    • Job Details:- Coordinated executive off-sites and other events for up to 50 employees. - Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports, and other forms. - Managed all documentation, designed, and implemented various documents and business cards, monitored email and replied on behalf of the CEO with regard to related issues. - Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees. - Maintained, coordinated, and updated the client database, records, and mailing lists. - Maintained an inventory of office supplies.
  • Administrative CoordinatorFull Time

    Olympic sports club

    May 2014 - Dec 2015 -1 yr, 7 months

    Egypt , Alexandria

    • Job Details:•Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. -Developed and updated spreadsheets and databases for more than 500 Members. -Coached new employees on administrative procedures, Organization policies, and performance standards. -Managed office inventory by restocking supplies.
  • Customer Service RepresentativeFull Time

    PC

    Dec 2011 - Mar 2014 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:• Answered constant flow of customer calls. •Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Regularly exceeded daily sales and product add-on quotas. • Offered advice and assistance to customers, paying attention to special needs or wants. • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Education

    • College Diploma in taxes

      Alexandria University (ALEXU)

      Jan 2013 - Jan 2014 - 1 Year

    • Bachelor's Degree in Accounting

      Alexandria University (ALEXU)

      Jan 2007 - Jan 2011 - 4 yr

    Skills

    • Internet
    • Recruitment
    • Microsoft Word
    • Team Player
    • Microsoft Powerpoint
    • Microsoft Excel
    • Administration
    • Customer Service
    • Human Resources (HR)
    • Career Development
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    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • Human resources Management

      EYOUTH·2021
    • FCD( Facilitating career development)

      NCDA (National Career Development Association in US )·2021
    • HR Diploma

      Arab academy for science , technology and maritime transport·2016
    • Women@work scholarship programme

      AMIDEAST·2015
    • general English and conversation

      IBS language centre·2015
    • customer service

      New horizon alexandria·2015
    • Business English

      faculty of engineering , alexandria university·2011
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