Ola Ahmed

Telesales Agent

Cairo, Egypt

Apollo Energy

Jan 2022 - Aug 2023 -1 yr, 7 months

United States , Virginia Beach

Job Details:_Educated and closed perspective customers. _Successfully managed and overcame prospect objections. _Developed and maintained excellent customer service relationships with prospects. _Updated lead rating and prospect interaction in CRM.

Proper Business Solution

Mar 2019 - Apr 2022 -3 yrs, 1 month

Egypt , Cairo

Job Details:_Qualify leads by asking pertinent questions to determine their motivation to sell. _Set appointments for property evaluations by our acquisitions team. _Maintain accurate and detailed records of all calls, conversations, and appointments.

Vodafone UK

Jul 2017 - Feb 2019 -1 yr, 7 months

Egypt

Job Details:-Answer customer telephone calls regarding existing accounts. -Respond to questions and concerns about service, and escalate calls appropriately. -Consult with customers to evaluate needs and determine best options.

Sutherland Global Services

Oct 2015 - Jun 2017 -1 yr, 8 months

Egypt , Alexandria

Job Details:-Answer customer telephone calls regarding existing accounts. -Respond to questions and concerns about service, and escalate calls appropriately. -Consult with customers to evaluate needs and determine best options. Then promoted to be senior agent for back office team and complains From January To Jun: -Respond to questions and concerns about service, and escalate calls appropriately. -Consult with customers to evaluate needs and determine best options. -Counsel customers on options for service and coverage. -Upgrade service and offer additional service packages or options. -Consistently improve customer satisfaction through expert resolution of conflicts,issues, and concerns. -sort out all he customer complains about the billing and technical queries to provide the best experience -Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail

Bachelor's Degree in software engineering
Helwan University
Jan 2011 - Jan 2018 - 7 yr