
Ohoud Ali Ali
Chief of Staff
Maadi, Cairo, EgyptWork Experience
Chief of StaffFull Time
Nevin Altmann
Jan 2020 - Jul 2021 -1 yr, 6 months
Egypt , Cairo
- Job Details:● Oversaw employee activities and created scheduling charts. ● Assisted with the screening of new recruits. Trained and mentored new employees. ● Settled interpersonal issues between employees. ● Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems. ● Developed vibrant customer service skills and interfaced well with management and fellow employees. ● Scheduled shifts, assisted with training, and resolved customer issues. ● Developed the payroll system for the sales force. ● Greatly improved the quality and standard of appointments allowing the sales force to increase company sales. ● Ensured the store staff was sufficiently trained to improve their productivity. ● Promoted a healthy work environment for both staff and clients by ensuring hygiene at all times.
Co TeacherFull Time
Nermine Ismail Schools
Dec 2018 - Jan 2020 -1 yr, 1 month
- Job Details:Co-teach in a multi-age classroom of children 7-9 years old. Implement a variety of teaching methods in a class to make it both educational and fun for the students to overcome any learning challenges. Communicating rules based on respect and responsibility. Establishing a positive relationship with students, parents, teachers, and administration.
Quality Control OfficerFull Time
- Job Details:Mainly focus on improving the teams effectiveness and making sure that they are meeting customers expectations. It was done by monitoring, mentoring and coaching each agent frequently on their strength and weak points.
Senior Customer Service SupervisorPart Time
Elvesapp - Your Personal Little Helper
Jan 2017 - Jan 2018 -1 yr
Egypt , Cairo
- Job Details:Develop, manage and coach a team of approximately 8-10 Customer Service Agents that are directly responsible for their own individual inbound chat centre.
Education
BA in Advertising & PR
Modern Sciences and Arts University (MSA)Jan 2012 - Jan 2016 - 4 yr
High School - American diploma
Manarat El maadi Language SchoolJan 2012
Skills
- Microsoft Office
- Customer Care
- Hard Skills
- Communication
- Photography
- Customer Service
- Managing
- Administration
- Personnel
- Recruitment
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Languages
Spanish
Beginner
Training & Certifications
Broadcasting Internship
University of Bedfordshire·2016Camera Control
Michigan State University May 2016 — Jun 2016·2016Cameras, Exposure and Photography
Michigan State University Mar 2016 — May 2016·2016