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Ohoud Ali Ali

Chief of Staff

Maadi, Cairo, Egypt

Work Experience

  • Chief of StaffFull Time

    Nevin Altmann

    Jan 2020 - Jul 2021 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:● Oversaw employee activities and created scheduling charts. ● Assisted with the screening of new recruits. Trained and mentored new employees. ● Settled interpersonal issues between employees. ● Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems. ● Developed vibrant customer service skills and interfaced well with management and fellow employees. ● Scheduled shifts, assisted with training, and resolved customer issues. ● Developed the payroll system for the sales force. ● Greatly improved the quality and standard of appointments allowing the sales force to increase company sales. ● Ensured the store staff was sufficiently trained to improve their productivity. ● Promoted a healthy work environment for both staff and clients by ensuring hygiene at all times.
  • Co TeacherFull Time

    Nermine Ismail Schools

    Dec 2018 - Jan 2020 -1 yr, 1 month

    • Job Details:Co-teach in a multi-age classroom of children 7-9 years old. Implement a variety of teaching methods in a class to make it both educational and fun for the students to overcome any learning challenges. Communicating rules based on respect and responsibility. Establishing a positive relationship with students, parents, teachers, and administration.
  • Quality Control OfficerFull Time

    Elves

    Jan 2018 - Jul 2018 -6 months

    Egypt , Cairo

    • Job Details:Mainly focus on improving the teams effectiveness and making sure that they are meeting customers expectations. It was done by monitoring, mentoring and coaching each agent frequently on their strength and weak points.
  • Senior Customer Service SupervisorPart Time

    Elvesapp - Your Personal Little Helper

    Jan 2017 - Jan 2018 -1 yr

    Egypt , Cairo

    • Job Details:Develop, manage and coach a team of approximately 8-10 Customer Service Agents that are directly responsible for their own individual inbound chat centre.
  • Education

    • BA in Advertising & PR

      Modern Sciences and Arts University (MSA)

      Jan 2012 - Jan 2016 - 4 yr

    • High School - American diploma

      Manarat El maadi Language School

      Jan 2012 

    Skills

    • Microsoft Office
    • Customer Care
    • Hard Skills
    • Communication
    • Photography
    • Customer Service
    • Managing
    • Administration
    • Personnel
    • Recruitment
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    Languages

    • Spanish

      Beginner

    Training & Certifications

    • Broadcasting Internship

      University of Bedfordshire·2016
    • Camera Control

      Michigan State University May 2016 — Jun 2016·2016
    • Cameras, Exposure and Photography

      Michigan State University Mar 2016 — May 2016·2016
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