O Omnia

Operation Specialist

• Job Details:Managed end-to-end e-commerce operations across multiple online platforms, ensuring smooth product listings, order fulfillment, pricing accuracy, and customer satisfaction. Oversaw daily operations and workflow coordination, aligning production, inventory, logistics, and sales to meet business targets. Handled platform performance monitoring, sales analysis, and reporting to support data-driven decision making. Coordinated with creative and production teams to ensure handmade products met quality standards and brand positioning across digital channels. Managed accounting and financial operations, including invoicing, expense tracking, reconciliations, and coordination with finance stakeholders. Implemented process improvements to enhance operational efficiency, reduce errors, and improve turnaround times. Supervised inventory control, stock forecasting, and supplier coordination to avoid shortages or overstocking. Supported customer service operations by resolving order, payment, and delivery issues across e-commerce platforms. Ensured compliance with internal procedures and platform policies across all operational activities. Played a key role in scaling online operations and supporting business growth in a handmade / artisanal production environment.