Basic Info

Nicole Zaky

More than 15 years

Eindhoven, Netherlands

Bachelor's Degree

Manager

Work Experience

Customer Service (Supply Chain) Leader EMEA & Asia at UTC Fire & Security

Experience Details

Customer Service (Supply Chain) Leader EMEA & Asia

Operations/Management

Manager

Leading the Customer Service Team of the European Distribution
Center (EDC) and being the overall Leader of all CS and Inside Sales Offices throughout the world.
▪ Implementing training plans for all teams, such as professional customer communication, commercial understanding, time management, professional Customer Service. This to increase the customer satisfaction, and therefore the sales results and company reputation
▪ Responsible for all KPI’s for this part of the Supply Chain (including speed and accuracy of customer communication, speed of order execution, result of the Market Feedback Analysis (highest priority KPI, as it is the voice of the customer), Export transportation, Complaint resolution time, Repair resolution time etc.)


▪ Leader of main business- and customer focused projects
Projects 2016:
*Complete facelift of the Market Feedback Analysis in close cooperation with Senior Management, the Sales force throughout the world, and the high level Distribution customers. This includes a new layout of the questionnaire, communication to all internal and external customers and implementation of all phases
*Carve in of the entire Middle East business (3 business units), to be served again through the EDC in the Netherlands. This includes close cooperation with Senior Management in Europe and Middle East, the legal Department and all involved parties throughout the company, including the implementation and communication towards the customers (written and personal)
* E-commerce and its implementation, including participation in layout and procedures and decision making for the Supply Chain

▪ Responsible for the Supply Chain sales reporting towards the CEO and Senior management, as well as the daily sales results in the Middle East region, which is the main emerging market, with high value projects for the long term
▪ Being the main contact person for the high level customers, in case of high escalations, with the full coordination within the company to resolve and report back to the customer
▪ Creating official communications in cooperation with the legal department to announce changes and future opportunities, travel to customer events and business meetings to Europe and Dubai


Company Details

UTC Fire & Security

Netherlands

N/A

Security and Surveillance

N/A

Jan 2015 to present (2 years 9 months)
Sales/Project Manager at Johnson Controls International

Experience Details

Sales/Project Manager

Project/Program Management

Manager

Fully Responsible for all projects of a premium automotive producer in the Automotive Sector (Seat covers) with yearly Sales of 150 Mio. Euro.
“Exceeding customers expectation” – All communication and business projects had this ultimate goal, to guaranty the future business and cooperation with the customer
▪ Responsible for the Creation and Follow-up of quotations and changes within a new project, through all stages (Sourcing Agreement, Project stages until the Start of production)
▪ This with full Project Management responsibility: Coordination of all Departments, as Engineering, Finance department, Design, Program Management, also with full recruiting responsibility of needed extra specialists
▪ Frequent international travel for meetings, workshops and Customer presentations
▪Leading executive senior management meetings to close deals and sign the new contracts
▪ Responsible for the KPI’s of financial results (ROS, Profit-Loss, Forecasts, Business Plans, Business Cases, Commercial Margin roadmaps), production planning, control of investments and risk assessment
▪ Updating and calculation of all changes in design, material and volume, with submission of calculations and following negotiations with the Customer
▪ Weekly and Monthly reporting to internal senior management up to the CEO, creating of presentations internal and external


Company Details

Johnson Controls International

Belgium

More than 1000 employees

Automotive

N/A

Oct 2011 to Apr 2014 (2 years 6 months)

Education

Industrial Business Management in Industrial Business Management

Education Details

Industrial Business Management

Industrial Business Management

IHK, Germany

B / Very Good / 75 - 85%

N/A

N/A

IHK
1997 - 1999
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveCRMCustomer Service (Supply Chain) Leader EMEA & AsiaCustomer Service AdvancedDutchEnglishGermanIndustrial Business ManagementIndustrial ManagementInternetManagementMarketingOffice PackageOracleProgram ManagementProjectProject ManagementSales LeaderSales/Project ManagerSecurity And SurveillanceSupply Chain LeaderTourism

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Dutch

Dutch

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Advanced

: Intermediate

Tools and Technologies

Office Package

Office Package

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

5-7 years

Oracle

Oracle

: Intermediate

: High

:

1-3 years

Fields of Expertise

Sales Leader

Sales Leader

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service advanced

Customer Service advanced

: Expert

: Extreme - I love it!

:

5-7 years

Tourism

Tourism

: Expert

: High

:

3-5 years

Industrial Management

Industrial Management

: Expert

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

5-7 years

Supply Chain Leader

Supply Chain Leader

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Automotive

Automotive

: Advanced

: Extreme - I love it!

:

3-5 years

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