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NWOKOCHA SAMUEL EJIKE
Client Service Representative at freelance
Work Experience
freelance
Jun 2023 - Present -2 yrs
- Job Details:provided live chat and email support for clients in saas and e-commerce industries. resolved user issues promptly while maintaining high satisfaction. created help documentation and recorded loom videos for customer education.
Skills
- customer support (live chat, email, phone)
- crm tools: hubspot, zendesk, intercom
- communication platforms: microsoft teams, google chat, loom
- Technical Troubleshooting
- Time management & Organization
- remote work collaboration
- Basic cybersecurity awareness
- Strong communication
- Problem-Solving
- Detail-oriented
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