NR

NOURHAN MOHAMED ROSHDY

customer service rep. at CIB

New Cairo, Cairo, Egypt

Work Experience

  • customer service rep.Full Time

    CIB

    Jun 2016 - Present -9 yrs

    Egypt

    • Job Details:Call Center Agent
  • customer service rep.Full Time

    commercial international bank

    Jun 2016 - Aug 2019 -3 yrs, 2 months

    Egypt , Cairo

    • Job Details:working for CIB was a very exposing experience that I'm grateful to have. I worked as a contact center advisor for all customer segment including Elite. I was able to be engaged in various modern banking products advisory like merchant support and digital banking. I also was assigned as a trainer and a quality assurance officer for more that 7 months.
  • Financial AnalystFull Time

    World’s Vast Base

    Apr 2015 - Jun 2016 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:I am responsible for reclassifying data reported in financial annual records issued by target segment companies listed on Stock Exchange. I am also in charge of updating financial information for both national and international banks according to IFRS.
  • Call Center AgentFull Time

    Wasla Outsourcing

    Dec 2013 - Apr 2014 -4 months

    Egypt , Cairo

    • Job Details:I was in charge of educating target VIP English speakers Vadafone customer about ONE card that the company offers to it's platinum segment customers.
  • Education

    • Bachelor's Degree in Accounting

      Ain Shams University (ASU)

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      Siza Nabarawy

      Jan 2009 

    Skills

    • CRM applications
    • instructioin
    • Microsoft Office
    • Accounting
    • Oracle
    • Banking
    • Auditing
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Employability Skills Enhance

      AUC·2013
    • Treasury Accountant Simulation

      HPA·2013
    • ICDL

      Microsoft·2013
    • Profitional English Call center Agent

      Berlitz·2012
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