NR
NOURHAN MOHAMED ROSHDY
customer service rep. at CIB
New Cairo, Cairo, EgyptWork Experience
customer service rep.Full Time
commercial international bank
Jun 2016 - Aug 2019 -3 yrs, 2 months
Egypt , Cairo
- Job Details:working for CIB was a very exposing experience that I'm grateful to have. I worked as a contact center advisor for all customer segment including Elite. I was able to be engaged in various modern banking products advisory like merchant support and digital banking. I also was assigned as a trainer and a quality assurance officer for more that 7 months.
Financial AnalystFull Time
World’s Vast Base
Apr 2015 - Jun 2016 -1 yr, 2 months
Egypt , Cairo
- Job Details:I am responsible for reclassifying data reported in financial annual records issued by target segment companies listed on Stock Exchange. I am also in charge of updating financial information for both national and international banks according to IFRS.
Call Center AgentFull Time
- Job Details:I was in charge of educating target VIP English speakers Vadafone customer about ONE card that the company offers to it's platinum segment customers.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Siza NabarawyJan 2009
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Employability Skills Enhance
AUC·2013Treasury Accountant Simulation
HPA·2013ICDL
Microsoft·2013Profitional English Call center Agent
Berlitz·2012