Basic Info

Mohamed Abdel megid

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer support (high value) at Teleperformance EG

Experience Details

Customer support (high value)

Customer Service/Support

Experienced (Non-Manager)

1 Customer support high value
2 SME of product knowledge
3 train and coach agents
4 global fraud awareness and support


Company Details

Teleperformance EG (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

May 2014 to present (3 years 2 months)
Inside sales and account manager at Future Group

Experience Details

Inside sales and account manager

Sales/Retail, Business Development

Manager

• Present, promote an effective approach to improve the Commercial Sales route-to-market in assigned territory taking the regional / local market dynamics into account.
• Identifying and cultivating new prospects.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Coordinates the Commercial Sales activities with broader sales, marketing and solution initiatives to ensure this is part of an integrated sales approach.
• Review of top deal status, account- and opportunities plans for key deals requiring senior management support


Company Details

Future Group (multinational)

Cairo, Egypt

51-100 employees

Translation and Localization

www.future-group.com

Oct 2016 to present (9 months)
Account manager at Piraeus Bank

Experience Details

Account manager

Business Development, Sales/Retail

Experienced (Non-Manager)

• Manage and drives sales execution according to business targets
• Set a sales plan to achieve payment collection.
• Issuing monthly reports of overdues and bank payment.
• Enhance bank policy of collection the overdues payments.
• Ensure monthly amount of payment clients over one million a month.
• Answer inquiries regarding checking and savings accounts.
• Out bound calls to set an installment plan of the overdues with the clients.


Company Details

Piraeus Bank (multinational)

Sohag, Egypt

101-500 employees

Banking

http://www.piraeusbankgroup.com/

Jun 2011 to Jan 2014 (2 years 7 months)

Achievements


 One of the top 20 performers throughout the project for 10 months continuously.  Promoted to the (high value) team at western union account  One of the most productive agent in western union TP project  second holder of quality competition with scoring of 100%  top customer service representative satisfaction and efficiency competition awarded overall the Egyptian sites  Top customer service satisfaction awarded

Education

College Diploma in law

Education Details

College Diploma

law

assuit, Egypt

C / Good / 65 - 75%

N/A

N/A

assuit
2006 - 2010
High School - Other

High School Details

Other

Gerga high School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Gerga high School
2005

Certifications

E-marketing
Nov 2011

Certificate details

E-marketing

Nov 2011

N/A

N/A

N/A

ministry of foreign affairs

N/A

Training and Courses

Training/Course Details

markting

Oct 2011

Agyal

N/A

Training/Course Details

Sales techniques

May 2016

convergys

N/A

Training/Course Details

web technical advisory

Aug 2015

Teleperformance EG

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAnalyticalAndroidArabicBankingBusinessBusiness AnalysisBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer SupportCustomer Support (high Value)E-marketingEnglishFishingFootballFuture GroupGYMHard WorkerInside Sales And Account ManagerInternet SearchLawManagementMarktingMicrosoft OfficeMicrosoft WindowsNegotiatorOrganizerPiraeus BankReadingRetailSalesSales TechniquesSocialSupportTable TennisTechnical SupportTeleperformance EGTraining And CoachingTranslation And LocalizationWeb Technical AdvisoryWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Android

Android

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Medium

:

3-5 years

training and coaching

training and coaching

: Expert

: High

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

business analysis

business analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

management

management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Organizer, Social

Online Presence

https://eg.linkedin.com/in/mohamed-adel-b6bb06103

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