Basic Info

Mohamed Abdel megid

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer support (high value) at Teleperformance EG

Experience Details

Customer support (high value)

Customer Service/Support

Experienced (Non-Manager)

1 Customer support high value
2 SME of product knowledge
3 train and coach agents
4 global fraud awareness and support


Company Details

Teleperformance EG (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

May 2014 to present (2 years 7 months)
Customer sales representative at Convergys

Experience Details

Customer sales representative

Sales/Retail

Experienced (Non-Manager)

 Up selling products over the phone and make orders.
 Up selling hardware and product software.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Excellent selling strategies that goes over mile and impressive conventional methodology.


Company Details

Convergys (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

www.convergys.com

May 2016 to present (7 months)
Customer sales representative at Conergys

Experience Details

Customer sales representative

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

 Taking the customers queries and resolve product and service problems.
 Responsibility for providing Support for Customers, performing high complexity duties.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Up selling products over the phone and make orders.
 Provide an online technical support and solutions.


Company Details

Conergys (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

convergys.com

May 2016 to Jul 2016 (2 months)
Law consultant at Abo khabar

Experience Details

Law consultant

Legal

Experienced (Non-Manager)

1-Dealing with bank loan outliers ,retaining them up .
2-following up with customers on daily basis
3-take a legal action for the not improved


Company Details

Abo khabar

Sohaj, Egypt

11-50 employees

Legal Services

N/A

Nov 2010 to Jul 2011 (8 months)

Achievements


 One of the top 20 performers throughout the project for 10 months continuously.  Promoted to the (high value) team at western union account  One of the most productive agent in western union TP project  second holder of quality competition with scoring of 100%  top customer service representative satisfaction and efficiency competition awarded overall the Egyptian sites  Top customer service satisfaction awarded

Education

College Diploma in law

Education Details

College Diploma

law

assuit, Egypt

C / Good / 65 - 75%

N/A

N/A

assuit
2006 - 2010
High School - Other

High School Details

Other

Gerga high School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Gerga high School
2005

Certifications

E-marketing
Nov 2011

Certificate details

E-marketing

Nov 2011

N/A

N/A

N/A

ministry of foreign affairs

N/A

Training and Courses

Training/Course Details

markting

Oct 2011

Agyal

N/A

Training/Course Details

Sales techniques

May 2016

convergys

N/A

Training/Course Details

web technical advisory

Aug 2015

Teleperformance EG

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAndroidArabicBusiness AnalysisBusiness DevelopmentConergysConsumer ServicesConvergysCustomer Sales RepresentativeCustomer ServiceCustomer SupportCustomer Support (high Value)E-marketingEnglishFishingFootballGYMHard WorkerInternet SearchLawLaw ConsultantLegalLegal ServicesManagementMarktingMicrosoft OfficeMicrosoft WindowsNegotiatorOrganizerReadingRetailSalesSales TechniquesSocialSupportTable TennisTechnical SupportTelecommunicationsTeleperformance EGTraining And CoachingWeb Technical AdvisoryWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Android

Android

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Medium

:

3-5 years

training and coaching

training and coaching

: Expert

: High

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

business analysis

business analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

management

management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Organizer, Social

Online Presence

https://eg.linkedin.com/in/mohamed-adel-b6bb06103

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