Basic Info

Mohamed Abdel megid

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer support (high value) at Teleperformance EG

Experience Details

Customer support (high value)

Customer Service/Support

Experienced (Non-Manager)

1 Customer support high value
2 SME of product knowledge
3 train and coach agents
4 global fraud awareness and support


Company Details

Teleperformance EG (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

May 2014 to present (2 years 11 months)
Customer sales representative at Convergys

Experience Details

Customer sales representative

Sales/Retail

Experienced (Non-Manager)

 Up selling products over the phone and make orders.
 Up selling hardware and product software.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Excellent selling strategies that goes over mile and impressive conventional methodology.


Company Details

Convergys (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

www.convergys.com

May 2016 to present (11 months)
Customer sales representative at Conergys

Experience Details

Customer sales representative

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

 Taking the customers queries and resolve product and service problems.
 Responsibility for providing Support for Customers, performing high complexity duties.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Up selling products over the phone and make orders.
 Provide an online technical support and solutions.


Company Details

Conergys (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

convergys.com

May 2016 to Jul 2016 (2 months)
Law consultant at Abo khabar

Experience Details

Law consultant

Legal

Experienced (Non-Manager)

1-Dealing with bank loan outliers ,retaining them up .
2-following up with customers on daily basis
3-take a legal action for the not improved


Company Details

Abo khabar

Sohaj, Egypt

11-50 employees

Legal Services

N/A

Nov 2010 to Jul 2011 (8 months)

Achievements


 One of the top 20 performers throughout the project for 10 months continuously.  Promoted to the (high value) team at western union account  One of the most productive agent in western union TP project  second holder of quality competition with scoring of 100%  top customer service representative satisfaction and efficiency competition awarded overall the Egyptian sites  Top customer service satisfaction awarded

Education

College Diploma in law

Education Details

College Diploma

law

assuit, Egypt

C / Good / 65 - 75%

N/A

N/A

assuit
2006 - 2010
High School - Other

High School Details

Other

Gerga high School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Gerga high School
2005

Certifications

E-marketing
Nov 2011

Certificate details

E-marketing

Nov 2011

N/A

N/A

N/A

ministry of foreign affairs

N/A

Training and Courses

Training/Course Details

markting

Oct 2011

Agyal

N/A

Training/Course Details

Sales techniques

May 2016

convergys

N/A

Training/Course Details

web technical advisory

Aug 2015

Teleperformance EG

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAndroidArabicBusiness AnalysisBusiness DevelopmentConergysConsumer ServicesConvergysCustomer Sales RepresentativeCustomer ServiceCustomer SupportCustomer Support (high Value)E-marketingEnglishFishingFootballGYMHard WorkerInternet SearchLawLaw ConsultantLegalLegal ServicesManagementMarktingMicrosoft OfficeMicrosoft WindowsNegotiatorOrganizerReadingRetailSalesSales TechniquesSocialSupportTable TennisTechnical SupportTelecommunicationsTeleperformance EGTraining And CoachingWeb Technical AdvisoryWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Android

Android

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Medium

:

3-5 years

training and coaching

training and coaching

: Expert

: High

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

business analysis

business analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

management

management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Organizer, Social

Online Presence

https://eg.linkedin.com/in/mohamed-adel-b6bb06103

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