Nour Younis Ahmed

Technical Support SupervisorFull Time

• Job Details:• Manage Infrastructure, technical support team, and ensure they performance as well, as individual goals’ achievement. • Provide the needed mentoring, coaching, to technical Support employees. • Installing, troubleshooting, and manage Windows Server 2019 in two sites. • Deploy, Manage and Configure Active Directory and File server. • Installing, troubleshooting, and fixing computer software and hardware problems. • Manage user's Permissions and Access Control on Network resources. • Manage OneDrive for Business and manage software licenses. • Deploy, Configure and Monitor Backups on Veeam backup system. • Manage NAS Storage and ensure it`s working smoothly. • Collaborated with vendors to locate replacement components and resolve advanced problems. • Deploy, Monitor and Configure FortiGate Firewall.

Senior Technical Support EngineerFull Time

• Job Details:• Act as a second level for the Technical Support team in daily operations. • Manage Employees and Students IT related requests and assign tickets to the Technical Support Team using the manage engine ticketing system. • Installing, troubleshooting, and fixing computers software and hardware problems. • Create / Delete / reset passwords for Active Directory users. • Create Bulk users on Active Directory using Power Shell. • Check IT warehouse needs and make PR for purchasing department. • Manage and Create Online Meetings on Microsoft Teams, Zoom, and Google Meet. • Manage LC Systems: (CCTV) - IPTV system - Public Address system - Digital Signage system.

Senior Information Technology EngineerFull Time

• Job Details:• Manage Helpdesk Team and assign tickets to Helpdesk Team using Manage engine ticketing system. • Installing, Configuring and fixing computers software and hardware problems. • Manage and Support Online meetings, sessions, Live events and webinars. • Create / Delete / reset passwords for Active Directory users. • Check IT warehouse needs and make PR for purchasing department.