Basic Info

Nourhan Hassan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Operations Specialist at Gazayerli Group Egypt

Experience Details

Network Operations Specialist

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Gazayerli Group Egypt

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Oct 2015 to present (1 year 3 months)
Service Recovery & Dispute Management Executive - Etisalat UAE at Raya Contact Center

Experience Details

Service Recovery & Dispute Management Executive - Etisalat UAE

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

May 2015 to Sep 2015 (4 months)
Home Services Account Advisor – Etisalat UAE at Raya Contact Center

Experience Details

Home Services Account Advisor – Etisalat UAE

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

N/A

Consumer Services

http://www.rayacorp.com/

Dec 2013 to May 2015 (1 year 5 months)
ADSL Technical Support - Customer Service Representative - TEData Account - UP Q at Xceed

Experience Details

ADSL Technical Support - Customer Service Representative - TEData Account - UP Q

Customer Service/Support

Entry Level

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.xceedcc.com/Home/

Sep 2012 to Jul 2013 (10 months)

Achievements


My achievements concentrated in getting all my technical skills by self-studying and practicing. Also Improving my English language alot. Actually I'm a person know how to work on myself

Education

BS in Communication Physics

Education Details

BS

Communication Physics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2007 - 2011

Certifications

Certificate details

Cisco Certified Network Associate Routing & Switching (CCNA)

Sep 2013

N/A

N/A

N/A

Cisco

N/A

Certificate details

MCSA: Windows Server 2012

Nov 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English & Advanced Skills

Aug 2012

EFE|Egypt

N/A

Training/Course Details

English & Advanced Skills

May 2010

CEDO

N/A

Training/Course Details

Samsung Real Dreams

May 2010

Sawiris Foundation

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical Support - Customer Service Representative - TEData Account - UP QActive DirectoryArabicBackupCCNACCNPCisco Certified Network Associate Routing & Switching (CCNA)Communication PhysicsConsumer ServicesCustomer ServiceCyberoamDomain ControllerEnglishEnglish & Advanced SkillsFortigateHard WorkerHome Services Account Advisor Etisalat UAEITIT HelpdeskIT SpecialistInformation Technology ServicesLeaderMCSAMCSA: Windows Server 2012MCSE: Private CloudMicrosoft Exchange 2010Network EngineerNetwork Operations SpecialistProblem SolverRoutingSamsung Real DreamsService Recovery & Dispute Management Executive - Etisalat UAESoftware DevelopmentSupportSupportiveSwitchingSystem AdministratorSystem Center FamilySystem EngineerTMGTeam PlayerTechnical SupportTroubleshootingWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Active Directory

Active Directory

: Advanced

: Extreme - I love it!

:

1-3 years

TMG

TMG

: Advanced

: Extreme - I love it!

:

1-3 years

Domain Controller

Domain Controller

: Advanced

: Extreme - I love it!

:

1-3 years

Fortigate

Fortigate

: Advanced

: Extreme - I love it!

:

1-3 years

Troubleshooting

Troubleshooting

: Advanced

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Windows Server 2012

Windows Server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

CCNP

CCNP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Exchange 2010

Microsoft Exchange 2010

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MCSE: Private Cloud

MCSE: Private Cloud

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Cyberoam

Cyberoam

: Intermediate

: Extreme - I love it!

:

1-3 years

Switching

Switching

: Intermediate

: Extreme - I love it!

:

1-3 years

Routing

Routing

: Intermediate

: Extreme - I love it!

:

1-3 years

Backup

Backup

: Intermediate

: Extreme - I love it!

:

1-3 years

System Center Family

System Center Family

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

System Administrator

System Administrator

: Intermediate

: Extreme - I love it!

:

1-3 years

IT Helpdesk

IT Helpdesk

: Intermediate

: Extreme - I love it!

:

1-3 years

IT Specialist

IT Specialist

: Intermediate

: Extreme - I love it!

:

1-3 years

System Engineer

System Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Network Engineer

Network Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Network Operations Specialist

Network Operations Specialist

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/nourhan-hassan-95918980

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