
Nourhan Kazem Agamey
Social media content moderator at FluffNStuff
Madinaty, Cairo, EgyptWork Experience
Social media content moderatorFull Time
Kevangi
May 2024 - Present -1 yr, 1 month
United Kingdom
- Job Details:• Effectively moderated and managed content on Instagram for over 100 clients by moderating 2 accounts, ensuring that all posts adhered to brand standards while generating high engagement. • Resolved customer complaints within 24 hours by providing accurate information. • Analyzed trends in consumer feedback to identify potential areas for improvement and boost engagement levels with fans and followers by 10%. • Introduced new strategies that improved efficiency of moderation processes by 30%, resulting in higher number of sales.
Social media content moderatorFull Time
FluffNStuff
Apr 2024 - Present -1 yr, 2 months
United Kingdom
- Job Details:• Effectively moderated and managed content on Instagram for over 100 clients by moderating 2 accounts, ensuring that all posts adhered to brand standards while generating high engagement. • Resolved customer complaints within 24 hours by providing accurate information. • Analyzed trends in consumer feedback to identify potential areas for improvement and boost engagement levels with fans and followers by 10%. • Introduced new strategies that improved efficiency of moderation processes by 30%, resulting in higher number of sales.
Social media content moderatorFull Time
Noliza
Feb 2024 - May 2024 -3 months
United Kingdom
- Job Details:Effectively moderated and managed content on Instagram for over 100 clients by moderating 6 accounts, ensuring that all posts adhered to brand standards while generating high engagement. • Resolved customer complaints within 24 hours by providing accurate information. • Analyzed trends in consumer feedback to identify potential areas for improvement and boost engagement levels with fans and followers by 10%. • Introduced new strategies that improved efficiency of moderation processes by 30%, resulting in higher number of sales.
Social media content moderatorPart Time
Bubbles Paw
Dec 2023 - Feb 2024 -2 months
United States
- Job Details:Effectively moderated and managed content on Instagram for over 100 clients by moderating 3 accounts, ensuring that all posts adhered to brand standards while generating high engagement. • Resolved customer complaints within 24 hours by providing accurate information. • Analyzed trends in consumer feedback to identify potential areas for improvement and boost engagement levels with fans and followers by 10%.
Education
Vocational in Virtual Assistance
African Leadership Experience - ALXJan 2024 - Jan 2024 - 0 Month
Technical Diploma in Data Analysis
Digital Egypt Pioneers Initiative - DEPIJan 2024 - Jan 2024 - 0 Month
Bachelor's Degree in Software engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2022
Skills
- Time Management
- Data Cleaning
- Data Wrangling
- Social Media Advertising
- Content Management
- Customer Service Management
- Customer Support
- Problem Solving
- Data visualization
- Data Analysis
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Digital Marketing
Girls in Marketing·2024Data Visualization with Tableau
Udacity·2023Testing Foundations
Ministry of communications and information technology·2022REST API Manual Testing
The CPD certification service·2022