Basic Info

Noureddin ABDULHAFZ

7 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Executive Manager at What's up Youth Professional Services

Experience Details

Executive Manager

Operations/Management, Customer Service/Support, Marketing/PR/Advertising

Manager

1- Defining the vision and goals of the company.
2- Managing the Employees of the company.
3- Managing contracts and negotiations.
4- Customer service and follow up.
5- Setup Marketing Plan.
6- Improve the Sales.
7- Financial statements (in-out) + Client invoices, budget management and cost benefit analysis.
8- Deal with the clients (provide quotations).
9- Ensure that all policies and rules are implemented and followed by every employee.
10- Organize and supervise the team on the events.
11- Responsible for the day-to-day operation of the company.
12- Developing business plans in collaboration with the board.
13- Video Recording Talent and interviewing Talent.
14- Other duties as required.


Company Details

What's up Youth Professional Services

Cairo, Egypt

1-10 employees

Media Production

N/A

Oct 2013 to present (3 years 3 months)
Organizer (volunteer) at Multiple Organizations

Experience Details

Organizer (volunteer)

Media/Journalism/Publishing, Administration

Student

1. Taking part in activities organized by non-governmental organizations such as volunteering in make classes to end illiteracy in Egypt, participated in medical coveys which sent by ministry of health and some organizations of developing local society, also supervising a lot of trips between 2004 to 2008 .
2. A member in organizing and supervising committee of Mhka Elshabab 2007 Sponsored by the national council of youth.
3. Participate in the "First National Conference for Youth" Youth City Alexandria - 12 : 16 August 2007.
4. Coverying the Last Arab Youth Forum & Alexandria World Music Festival in Biblothica Alexandeina for WupY “What’s Up Youth “www.WupY.org.
5. Online Volunteer in www.TakingITGlobal.org As “Focal Point "In Egypt For A Project Called “Youth For Change“ Phase 2 http://yfc.tigweb.org/who/points_phase2.html .
6. Media Team member of the Regional Conference of USAID in Morocco, December with What’s up Youth “WupY”.
7. Media Team member of Youth for Change program phase III January 2012 with What’s up Youth “WupY”.


Company Details

Multiple Organizations

Cairo, Egypt

N/A

Entertainment

N/A

Jan 2005 to present (12 years)
CEO & Co-Founder at Mirror Production House

Experience Details

CEO & Co-Founder

Operations/Management, Marketing/PR/Advertising , Media/Journalism/Publishing

Senior Management (e.g. VP, CEO)

N/A


Company Details

Mirror Production House

Cairo, Egypt

11-50 employees

Media Production , Photography , Publishing and Printing

www.mirror-ph.com

Oct 2015 to present (1 year 3 months)
Spa Reception Supervisor at Clubmed - Sinai Bay

Experience Details

Spa Reception Supervisor

Operations/Management, Sales/Retail, Quality

Manager

1- Provide administrative support to all aspects of the Spa and Fitness Center.
2- Provide supervision and work direction to all Spa Team Members.
3- Assist the Spa Manager in the developmental review of all Team Members.
4- Work closely with the Spa Manager to ensure smooth operation of reception and exceptional guest services.
5- Effective training, cashier protocol, scheduling and supervision of Spa Reception.
6- Handling daily administrative matters such as payroll, daily sales input, routinely updating and posting product sales reports.
7- Forward vacation requests and scheduling requests to Spa Manager for approval and the HR Department.
8- Inspire and maintain exceptional guest service.
9- Inspire and maintain professional staff that are service oriented, accurate, organized and practice safe and effective work habits.
10- Ensure consistent delivery of Spa service by maintaining Spa Standards protocol.
11- Understand the procedures relating to fire and safety and follow the procedures as required in an emergency.
12- Assist the Spa Manager in effective handling and resolution of guest issues, including follow-up in a timely manner.
13- Work closely with Spa Manager to ensure optimal function of Spa Soft
14- Work closely with Maintenance and Housekeeping Team with respect to facility mechanical or cleanliness needs.
15- Instill exceptional systems and procedures for cleanliness and maintenance of all service areas by adhering to the Spa Standard requirements
16- Ensure awareness of in-house functions and activities and relaying information to Team through Daily Guest News.
17- Ensure Spa Reception is fully aware and trained to all services and reservation system.
18- Collaborate with Spa Manager on Special Event planning.
19- Collaborate with Spa Manager on products and spa menus and handle the inventory check.
20- Organize bookings of Group Contracts for multiple spa appointments.
21- Develop and maintain relations with all hotel departments.
22- Other duties as required.


Company Details

Clubmed - Sinai Bay (multinational)

Taba, Egypt

101-500 employees

Travel and Tourism, Hospitality/Hotels

www.clubmed.com

Oct 2011 to Oct 2013 (2 years)
Gentle Organizer (G.O.) at Clubmed - Sinai Bay - Taba

Experience Details

Gentle Organizer (G.O.)

Sales/Retail, Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

"At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it's a form of life", explained one of the founders, Gilbert Trigano.

"The G.O, upholding the Club Med Spirit", The profession of G.O (Gentil Organisateur) was invented by Club Med 60 years ago. It is unique. The G.O is the ambassador of the Club Med spirit and upholds the company's values. In addition to their professionalism and know-how is added a way of being, which brings them close to customers and produces moments of happiness, kindness, conviviality, friendliness and humor.


"G.Os, creating the bond", They have a special taste for team work. For them, the notion of solidarity means something. Thanks to their generosity and competence, G.Os personalise service to customers. Passionate and friendly, they represent the joy of living and love to share it. They have a festive spirit. Curious about everything, they create bonds and are able to adapt easily to the personalities and cultures they meet.


"G.Os, spreading the joy", G.Os are tolerant and are open to the diversity of the world around them and respectful of each person's differences. Their know-how and refinement allow them to contribute to the upscale service and atmosphere proposed by Club Med today in villages, to customers, G.Ms (Gentils Membres). By combining know-how and the right attitude, they rise to the challenge of self-revelation.

- Other duties as required.


Company Details

Clubmed - Sinai Bay - Taba (multinational)

Taba, Egypt

101-500 employees

Travel and Tourism, Hospitality/Hotels

www.clubmed.com

Oct 2011 to Oct 2013 (2 years)
Spa Receptionist at CINQ MONDES

Experience Details

Spa Receptionist

Tourism/Travel, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

1- Welcoming the Clients.
2- Customer service and follow up.
3- Selling Cinq Mondes Products and market the massage treatments.
4- Reserve appointments for the clients.
5- Issuing Client's invoices and make payments (cash & credit card).


Company Details

CINQ MONDES (multinational)

Taba, Egypt

101-500 employees

Health, Wellness and Fitness

www.cinqmondes.com

Oct 2010 to Oct 2013 (3 years)
Restaurant Crew Member at Cook Door - Fast food restaurant company

Experience Details

Restaurant Crew Member

Hospitality/Hotels/Food Services

Entry Level

1- Welcome customers as they arrive at the order counter
2- Provide customers with the menu
3- Inform customers of any special or new deals that the company has introduced
4- Provide suggestions when customers ask
5- Take orders by punching them into the database and repeat orders to ensure accuracy
6- Take cash or process credit cards in exchange of meals sold
7- Relay orders to the kitchen so that they can be prepared immediately
8- Prepare orders when needed by constantly checking the order slip for accuracy
9- Handle preparation of fountain drinks, shakes and ice creams
10- Assemble orders and pack them in a safe manner
11- Ensure that condiments such as sauces and napkins are added to the packaged food items
12- Assemble meals on a tray and offer the tray to the customers eating in
13- Operate fry stations and grills to handle food preparation activities
14- Rotate stored food items to ensure freshness
15- Discard any expired item immediately
16- Ensure that order and food preparation counters are clean at all times
17- Manage cleaning and maintenance activities on equipment such as ovens and grills
18- Order nearly finished food supplies from the vendor
19- Receive supplies and ensure that they are stored properly
20- Handle customers’ complaints and concerns


Company Details

Cook Door - Fast food restaurant company

Giza, Egypt

N/A

Food and Beverage Production

www.cookdoor.com.eg

Jun 2008 to Jun 2009 (1 year)

Education

Bachelor in Tourism and Hotels - Tourguide Division

Education Details

Bachelor

Tourism and Hotels - Tourguide Division

High Institute for Tourism & Hotels, Egypt

C / Good / 65 - 75%

N/A

N/A

High Institute for Tourism & Hotels
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saydia Secondary School

Egypt

2003

C / Good / 65 - 75%

N/A

Saydia Secondary School
2003

Training and Courses

Training/Course Details

Sales and Markting

Nov 2010

Cinq Mondes Spa - Paris

.standard operational procedures at the Spa reception; . appointments booking; . retail and treatments sales; .direct marketing to improve the Spa revenue.

Training/Course Details

Management

Dec 2010

Clubmed - Sinai bay

N/A

Training/Course Details

Guest relation & customer service/care

Jun 2011

Clubmed- Sinai Bay

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBusiness DevelopmentBusiness PlanningBusiness-orientedCEO & Co-FounderCINQ MONDESClubmed - Sinai BayClubmed - Sinai Bay - TabaCommunication SkillsComputer SkillsCustomer CareCustomer ServiceCustomer-orientedDetails-orientedEnglishEntertainmentExecutive ManagerFood And Beverage ProductionFood ServicesFrenchGentle Organizer (G.O.)GermanGuest RelationGuest Relation & Customer Service/careHealth, Wellness And FitnessHelping OthersHospitalityHotelsItalianJournalismLeaderLogisticsManagementMarketingMediaMedia ProductionMedia ServicesMicrosoft PowerPointMicrosoft WordMotivate OthersNegotiatorOrganizerPersonality DevelopmentPhotographyPublishingPublishing And PrintingQuality AssuranceQuality ControlRestaurant Crew MemberRetailSalesSales And MarktingSelf LearningSpa Reception SupervisorSpa ReceptionistSupervisor Reception At SpaSupportTeam WorkTourismTourism And Hotels - Tourguide DivisionTransportationTravelTravel And TourismWork

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Advanced

: Intermediate

: Advanced

: Advanced

Italian

Italian

: Advanced

: Beginner

: Intermediate

: Beginner

German

German

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Advanced

: Extreme - I love it!

:

1-3 years

Business Development

Business Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Supervisor Reception at Spa

Supervisor Reception at Spa

: Advanced

: Extreme - I love it!

:

1-3 years

Media Services

Media Services

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Guest Relation

Guest Relation

: Advanced

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Negotiator, Customer-oriented, Details-oriented

Online Presence

noureddinadelnoureddinadelnoureddinadelnoureddincm@gmail.com

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