Basic Info

Nourhan Mahmoud

4 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin at B online

Experience Details

Admin

Administration

Experienced (Non-Manager)

• Answer and direct phone calls

• Organize and schedule meetings and appointments

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system


Company Details

B online

Cairo, Egypt

11-50 employees

Marketing and Advertising

http://www.bonline-eg.com/

Dec 2016 to Dec 2017 (1 year)
Admin assistant at Media House

Experience Details

Admin assistant

Administration

Experienced (Non-Manager)

• Answer and direct phone calls

• Organize and schedule meetings and appointments

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system


Company Details

Media House

Cairo, Egypt

11-50 employees

Information Technology Services, Marketing and Advertising

http://mediahouse-imc.com/

Mar 2016 to Nov 2016 (8 months)
Social Media at Khotwh

Experience Details

Social Media

Sales/Retail

Experienced (Non-Manager)

- Manages company social media channels, including Facebook, LinkedIn,
Twitter, and other relevant platforms
- Manages social media communications
- Works as part of a team to develop large social media campaigns
- Uses timelines and scheduled content to create a consistent stream of new
content for audience interaction while analysing, managing, and altering
schedules where necessary to optimize visits


Company Details

Khotwh

Giza, Egypt

11-50 employees

Textile and Clothing

N/A

Oct 2015 to Mar 2016 (5 months)
Customer Service at Ntra

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

Ability to understand as well as grasp basic customer information.
Ability to handle diverse people.
Ability to cope up with difficult customer situations.
Should analyze the customer problem properly and provide logical solutions.
Ability to make effective use of resources.
Excellent communication, customer service, interpersonal, and typing skills.


Company Details

Ntra

Cairo, Egypt

51-100 employees

Consumer Services

mail.tra.eg

Jan 2014 to Sep 2014 (8 months)
Customer Service at Wasla Outsourcing

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

Answering inbound calls and assisting customers who have particular inquiries or questions.
Providing individualized customer service of high-standard professional level.
Building the interest of customers in the products and services offered by the organization.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Assisting customers of communication based organization with service queries and problems.


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Consumer Services

www.wasla.com

Jan 2013 to Oct 2013 (9 months)

Education

BA Arts in european civilization

Education Details

BA Arts

european civilization

Ain Shams University, Egypt

C / Good / 65 - 75%

italian latin ancient greek modern greek history

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Belal Sec

Egypt

2008

B / Very Good / 75 - 85%

N/A

Belal Sec
2008

Certifications

Certificate details

Graphic Design Diploma

Sep 2016

very good

N/A

N/A

Russian culture center

N/A

Training and Courses

Training/Course Details

English Courses

Oct 2011

Global Education Center

N/A

Jobseeker photo

Profile Skills and Keywords

AdminAdmin AssistantAdministrationAdvertising And MarketingBusiness DevelopmentCinemaConsumer ServicesCustomer ServiceCustomer ServicesCustomer-orientedEnglishEnglish CoursesEnglish MoviesEuropean CivilizationFootballGraphic DesignGraphic Design DiplomaHard WorkerInformation Technology ServicesInteractiveInternetMarketing And AdvertisingMarketing SolutionsMicrosoft WordOrganizerRetailSalesSocial MediaSupportSupportiveTennisTextile And Clothing

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

1-3 years

Marketing Solutions

Marketing Solutions

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Advertising and Marketing

Advertising and Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer Services

Customer Services

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Interactive, Supportive

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