Basic Info

Nourhan abdel mohsen

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Admin assistant at Media house

Experience Details

Admin assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

Media house

Cairo, Egypt

11-50 employees

Information Technology Services, Marketing and Advertising

N/A

Mar 2016 to Oct 2016 (7 months)
Social media specialist at Khotwh

Experience Details

Social media specialist

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Khotwh

Giza, Egypt

11-50 employees

Textile and Clothing

N/A

Oct 2015 to Feb 2016 (4 months)
Admin assistant at El Manar for contracting and trading

Experience Details

Admin assistant

Administration

Experienced (Non-Manager)

manage all tasks and projects of Company


Company Details

El Manar for contracting and trading

Cairo, Egypt

1-10 employees

Engineering Services

N/A

Sep 2014 to Dec 2014 (3 months)
Customer service at Ntra

Experience Details

Customer service

Customer Service/Support, Administration

Experienced (Non-Manager)

Skills and Specifications :

Ability to understand as well as grasp basic customer information.
Ability to handle diverse people.
Ability to cope up with difficult customer situations.
Should analyze the customer problem properly and provide logical solutions.
Ability to make effective use of resources.
Excellent communication, customer service, interpersonal, and typing skills.


Company Details

Ntra

Cairo, Egypt

51-100 employees

Consumer Services

mail.tra.eg

Jan 2014 to Aug 2014 (7 months)
Customer service at Wasla outsourcing

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Answering inbound calls and assisting customers who have particular inquiries or questions.
Providing individualized customer service of high-standard professional level.
Building the interest of customers in the products and services offered by the organization.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Assisting customers of communication based organization with service queries and problems.
Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
Facilitating the collected competitive information to monitor business opportunities and trends.
Checking lines and categorizing the problems and issues of the customers.
Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.

Skills and Specifications :

Ability to understand as well as grasp basic customer information.
Ability to handle diverse people.
Ability to cope up with difficult customer situations.
Should analyze the customer problem properly and provide logical solutions.
Ability to make effective use of resources.
Excellent communication, customer service, interpersonal, and typing skills.


Company Details

Wasla outsourcing

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jan 2013 to Oct 2013 (9 months)

Education

BA Arts in european civilization

Education Details

BA Arts

european civilization

Ain Shams University, Egypt

C / Good / 65 - 75%

italian latin ancient greek modern greek history

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Belal Sec

Egypt

2008

B / Very Good / 75 - 85%

N/A

Belal Sec
2008

Training and Courses

Training/Course Details

english courses

Oct 2011

global education center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Admin AssistantAdministrationBusiness DevelopmentCinemaConsumer ServicesCustomer ServiceCustomer-orientedEngineering ServicesEnglishEnglish CoursesEnglish MoviesEuropean CivilizationFootballHard WorkerInformation Technology ServicesInteractiveInternetMarketing And AdvertisingMicrosoft WordOrganizerRetailSalesSeaSocial Media SpecialistSpainSupportSupportiveTennisTextile And Clothing

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Interactive, Supportive

Online Presence

nouraa_22@yahoo.com

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