NH

Noura Hamdy

Call Center Agent at Xceed

Haram, Giza, Egypt

Work Experience

  • Call Center Agent

    Xceed

    Oct 2022 - Present -2 yrs, 8 months

    Egypt

    • Job Details:Handle all incoming/outgoing calls of the call center, achieve the requested staffed time on a daily basis to minimize lost call rate, accumulating sufficient appropriate audit evidence and making the audit working papers, management and resolve customer complaints.
  • Intern

    QNB Alahli

    Egypt

    • Job Details:Trained in operation department.
  • Intern

    Bank Misr

    Egypt

    • Job Details:Learned about bank ethics (partnership, responsibility, integrity, dedication, excellence), cash loan and mortgage products, how to satisfy customers and provide good service, financial inclusion.
  • Intern

    Commercial International Bank Egypt

    Egypt

    • Job Details:Overview about the importance of financial inclusion.
  • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    • Excellent user in Microsoft Office programs
    • Public Speaking
    • Leadership
    • Self-Learning
    • Negotiation
    • flexibility
    • Self-Development

    Languages

    • English

      Intermediate
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