Nour Tarek

Work Experience

Safy Group

Nov 2022 - Present -2 yrs, 8 months

Egypt

Job Details:Develop and implement public relations strategies to enhance corporate image and brand awareness. Build and maintain strong relationships with media representatives, clients, and internal stakeholders. Plan and coordinate public events, promotional campaigns, and press releases. Monitor public and media perception, responding to inquiries and managing communication crises when necessary. Manage content creation and digital communications across social media platforms. Collaborate with cross-functional teams to ensure brand consistency and effective messaging.

Orange Egypt

Aug 2021 - Oct 2022 -1 yr, 2 months

Egypt

Job Details:Handled high-volume customer interactions via phone, email, and in-person, delivering excellent service and resolving complex issues. Provided product and service information to customers, increasing satisfaction and loyalty. Addressed customer complaints in a professional and efficient manner, achieving high customer satisfaction ratings. Upsold products and services based on customer needs and preferences. Maintained accurate records of customer interactions and transactions in CRM systems. Contributed to team performance goals and service quality standards.

Bachelor's Degree in Specialized English Translation
Cairo University (CU)
Jan 2024